Lavette Reid

Fort Lauderdale, Florida, *****

Cell: 786-***-**** adt9ec@r.postjobfree.com

Professional Summary

Experienced Work-at-Home Agent who can create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software, maintaining high levels of customer service, and being adaptable to a given situation. Specializes in order intake, database and file maintenance, data entry, and exceeding customer expectations. Core Qualifications

● Customer service expert and extremely reliable

● Flexible work hours on part-time and/or contract basis

● High-speed Internet connection and capable home computer

● Able to multitask on a regular basis and learn new procedures quickly

● Independent worker who does not need supervision

● Proficiency in computer programs, including Outlook, Word, and Excel. Experience

Work At Home Agent 08/02/2021 – Current

Josie’s Marketplace Miami, FL

Offered customer support to clients on a variety of products ordered.

● Respond to inbound chat inquires and responded to customer emails with appropriate information

● Member of inaugural customer support team that expanded business for the company.

● Maintain large amount of data in Excel spreadsheets, able to work across many different platforms

● Maintain detailed/organized storage systems ensuring data entries are complete and accurate

● Took incoming sales calls and set appointments for customer pick-ups.

● Handled customer questions email and engaged in customer service activities.

● Walked customers through the ordering process for the company’s products and up-sale solutions.

Work At Home Agent 5/10/2021 – 07/02/2021

Instacart Miami, FL

Handled customer service calls and inquiries from customers all over the world.

● Arranged to have rebates mailed out to corporate customers.

● Helped to act as liaison between the sales department and potential new customers. Technical Skills: ExpenseFlow, Concur, SAP,

● Strong written and oral communication skills in English

● Proven track record for demonstrating creativity, reliability and self-motivation

● Keen eye for detail and accuracy, able to spot errors with efficiency Relevant Skills

● Remain knowledgeable of deadlines and able to achieve goals as assigned

● Ability to maintain professionalism and adhere to confidentiality mandates

● Excellent data entry, time management and administrative skills

● Bilingual (English/Haitian Creole)

Education

Associate degree – Business Management

2005

Miami Dade College, Miami, FL

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