Heavy Equipment Customer Service
Resume:
G
Landon Griffin
**************@*****.***
Atlanta, GA 30058
SUMMARY
Strategic Soldier committed to defending and protecting national interests. Communicative leader possessing expertise in security operations, mission readiness and job-related equipment operations. Perceptive and logical professional with strong knowledge of defense postures and techniques.
Successful at splicing, grounding, bonding and terminating tables, constructing splice cases and performing system tests. Proficient in assessing layouts and maintaining safety standards.
Proficient background spent successfully identifying problems and implementing corrective measures. An organized employee promoting blueprint reading skills to ascertain all job requirements. Willing to assist customers whenever needed.
SKILLS
Infrastructure updates
Installing equipment
Contract development and management
Telecommunications
Troubleshooting abilities
Configuring devices
Premises surveillance
Assembly and installation
proficiency in Honeywell, Axis
Audio-visual equipment
Century Link
Access control systems
Equipment programming and calibrating
Blueprint reading
Installation and servicing
Closed circuit TV systems
Project management
Lumen
Cable arrangements
GPS systems
GPS expertise
Cisco
EXPERIENCE
Senior Integrated Coordinator
Burns & Mcdonell
March 2022 April 2022
Estimate and configure designs for new and existing customers lines for budget updates
Update team of fiber (OSP/ISP) runs and data
Execute daily procedures ie.. safety checklist, troubleshoot, daily plan implementing etc..
Provide excellent feedback and customer service while demonstrating company values
Develop contingent plans for day to day operations for company, as well as customer satisfaction
Project Coordinator
Amazon Warehouse
Comnet/ June 2021 to Feb 2022
Fully update Engineers of necessary fiber (OSP/ISP) designs.
Blueprint read for installs CAT 5/ CAT 6, (OSP/ISP), and designs
Demonstrate the ability to work on-site or Remote
Effectively get tasks done in a professional and timely manner.
Network Operations Lead
Germantown, MD
Wachter/ Apr 2021 to Jun 2021
Created firewall policies and updated continuously to maintain network security for Walmart.
Performed data backups and disaster recovery operations.
Promoted continuous improvement for IT governance processes.
Spearheaded server infrastructure development, quality control, staging and production operations.
Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Increased system security and performance with proactive changes.
Lead Technician
Atlanta, GA
Facebook/ Jan 2019 to Jun 2019
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Completed training on OEM equipment maintenance, occupational safety and heavy equipment operations.
Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
Installed and maintained control systems and other technical components to complete equipment installations.
Senior Lead Technician
Columbia, SC
AFL Network Services/ Apr 2018 to Jun 2018
Managed quality control and maintained high level of customer satisfaction.
Completed logs and job reports for completed and pending service calls at shift end.
Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Lead Technician
Duluth, GA
Cornerstone/ Oct 2017 to Dec 2017
Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
Programmed and installed conventional and networked alarm monitors, including fire, security, cellular and digital communicator, CCTV and other entry installations.
Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
Senior Lead Technician
Atlanta, GA
IBM/ Apr 2017 to Oct 2017
Completed work order installations according to regulatory codes, requirements and safety guidelines.
Laid out cabling plans and ran through buildings to desired locations.
Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Streamlined switch configuration, MS Exchange migration and fiber optic splicing and termination.
Fiber Optic Technician
Atlanta, GA
Google Fiber/ Mar 2015 to Nov 2015
Laid out cabling plans and ran through buildings to desired locations.
Read and interpreted technical documentation in order to accurately configure equipment.
Handled multiple simultaneous deployment projects against strict deadlines.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Demonstrated leadership by making improvements to work processes and helping to train others.
US Army 25L/25U
Fort Benning, GA
United States Army/ Mar 2010 to Mar 2014
Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Provided tactical and technical guidance to facilitate all unit duties.
Planned and carried out installation operations for field communications equipment.
Worked in small groups to accomplish complex goals within tight deadlines and standards.
Geographic Information Systems Technician
Atlanta, GA
City of Atlanta/ Mar 2009 to Sep 2010
Utilized GIS software to compile and capture resource data from various maps, following specific data set guidance to achieve optimal results.
Managed and tracked mapping data creation and maintenance, performing QA checks to oversee AOI compliance.
Used GIS technology, equipment or systems to produce data layers, maps, tables and reports.
EDUCATION AND TRAINING
High School Diploma
Tucker High School May 2009
Tucker, GA
Certification Course: Information Technology
Fisk University May 2013
Nashville, TN
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