Benjamin Howie

**** ****** ****** ****, ***** Hall, North Carolina, 27045, US

336-***-****

adt96y@r.postjobfree.com

I have a passion for growth and development. My team receives consistent coaching and support designed to stimulate growth for the business and development of self. I pour myself into customers and clients to ensure their satisfaction and the business's success. I believe whole heartedly that the best version of a business occurs when a team of like-minded individuals are bought into a culture that celebrates winning. Leadership

Communication

Business Growth & Development

Team Building

Process Creation and Management

Departmental Collaboration

Customer & Client Service

Marketing

Employee Retention

Company Culture

Talent Recruitment

Training

CEO - June, 2021 to Present

Service First Installations LLC - Winston Salem, NC Created the business in June of 21

Established a footprint throughout 5 states earning 6 million in top line revenue Serviced retail customers with their in home installation services Developed and utilized proprietary software to execute best in class customer service management Chief Operating Officer - June, 2014 to May, 2021

Service Pros Installation Group - Charlotte, NC

Grew a family business from 2 million in revenue to the largest provider of in-home installations in the country at 120 million in revenue

Serviced over 500 Lowe's Home Improvement stores in 20 states Developed an award winning leadership team supported by a strong mid-level management team Developed, maintained, and implemented multiple proprietary CRM systems to manage all aspects of the business

Created multiple techniques used today by industry leaders to build and maintain client relationships and execute seamless customer service experiences

Owner Operator - July, 2009 to April, 2014

336 Installations - Greensboro, NC

Developed a tri state installation business focused on millwork and casework for residential/commercial builders

Averaged 3 million in revenue year over year revenue Political Science and Government

East Carolina University - Greenville, NC

Professional Summary

Skills

Work History

Education

Police Science and Government

University of North Carolina at Pembroke - Pembroke, NC

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