Customer Service Night Auditor

RS

RENA SMITH

***********@*****.*** 971-***-**** Eugene United States

POS Systems

Customer Service

Cash Handling

Inventory Stocking

Safeway Tacoma, Couer D Alene, Lake

Oswego, Eugene, WA, ID, OR

Supervisor, Cashier

10/2008 - 02/2021

Resolved customer complaints and adjusted policies to meet changing needs.

Complied with company policies, objectives and communication goals. Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Responded to customer questions regarding products, prices and availability.

Reviewed completed work to verify consistency, quality and conformance. Hired team members and trained in collaborative team environment. Maintained safe work and collaboration spaces for night employees. Worked closely with front-end staff to assist customers. Verified customer age requirement for alcohol or tobacco purchases. Scanned merchandise using point-of-sale system for accurate purchase totals.

Monitored employee productivity to provide constructive feedback and coaching.

Staybridge Suites Hotel Portland, OR

Night Auditor

06/2006 - 07/2008

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Assisted hotel guests with check in and out procedures courteously. Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service. Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.

Coordinated with guest services and concierge team to meet guest needs. Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring. Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.

Performed balance procedures for hotel accounts and resolved discrepancies.

Attended mandatory meetings for hotel staff and brought issues to attention of upper management.

Fred Meyer Oregon City, OR

Cashier, PIC

10/1990 - 09/2004

Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice.

Skills

Experience

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational.

Verified customer age requirement for alcohol or tobacco purchases. Answered customer questions and provided store information. Gladstone High School Gladstone, OR

High School Diploma

08/1987

Education and Training

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