Executive Assistant Customer Service

Melissa Nieves

Sales and marketing professional with 12 years of experience in digital and print marketing, project management, account management, and relationship development. Experienced in project selection, planning, promoting, and execution.

3448 Alder Street Titusville, FL 32780 216-***-**** melissanieves3279@ yahoo.com WORK EXPERIENCE

Rookies — Project Manager

Business Solutions Network — Commercial Business Sales Sammy’s of Parma — General Manager

03/2019 to Present, Parma, OH

Built relationships with employees to quickly understand requirements and business objectives. Advised CEO’s of key resource changes to jumpstart projects and ensure effective results. Created calendar of events for brand development.

Oversaw all web design, graphic design, and marketing campaigns for product development company. Designed and managed e-commerce, websites, blogs, design logos, and marketing collateral. Integrated social media applications on web sites and blogs.

Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design and set-up. 05/2014 to Present, Cleveland, OH

Provided outstanding customer service in identifying and negotiating commercial business contracts and business opportunities for buyers and sellers

Expertised in general business, marketing, and advertising matching buyers with sellers Gathered detailed nancial and operational information while keeping everything discreet and con dential Worked with business owners to create personalized exiting strategies, valuation of their business, and delivered compelling sales package when they were ready to go to the market Negotiated sales terms for buyers and sellers with the aid of legal representation from various places over the world Conducted con dential business meetings with both buyers and sellers for negotiating terms 03/2015 to 03/2020, Parma, OH

Increased bar revenue through the development and marketing of featured cocktails and special events Generated higher ticket averages by adeptly training employees on suggestivevup selling techniques Assisted with ordering and inventory, maintaining and stocking all bar items Orchestrated all social functions to include private parties, business meetings, and formal engagements Webco — Executive Assistant

EDUCATION

Hondros — Real Estate Ohio

Bryant & Stratton — Accounting

Cuyahoga Community College — Associates of Applied Arts Launched new ideas which resulted in increased revenue Hired and trained new employees

01/2008 to 05/2013, Cleveland, OH

Managed and priorized CEO’s schedule to ensure that their time is focused on critical, strategic issues Coordinated communications, followed up on requests while identifying the importance of which needed immediate attention

Performed a variety of accounting activities, such as preparing checks, expense reports, purchase orders and invoices Handled all domestic, international travel reservations and implementing strategic, time saving itineraries 02/2020 to 11/2021

01/2013 to 09/2015

09/2010 to 09/2014

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