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Time Delivery Customer Service

Location:
Dubai, United Arab Emirates
Salary:
4500
Posted:
December 25, 2022

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Resume:

SULEIMAN SHEIN HASHIL

Address: Dubai, UAE

Mobile: +971*********

E-Mail: adt8zf@r.postjobfree.com

CASHIER/COUNTER STAFF

Strategic Planning • Production Management • Process Improvement • Warehouse Management • Quality Assurance • Stakeholder Management • Project Management • Relationship Management • Team Management • Contract Negotiation • Change Management • Safety Management • Inventory Control

PROFILE SUMMARY

A competent professional offering over 12 years of experience in managing activities related to Production, Quality, Safety, and Cost Control for large production areas.

Proven track record of success in implementing new procedures and processes, which led to cost savings and improved quality, safety, and profit.

Skilled in driving efficient receiving, inspection, and storage operations to maintain accuracy. Excellent ability to handle diverse materials, boxes, crates, and pallets to achieve high-quality packaging standards and reduce risks.

Proven experience working as a leader as well as in a team environment to analyze challenges and develop effective solutions.

A highly organized, detail-oriented self-starter, able to strategize and prioritize effectively to accomplish multiple goals.

Effective communicator, with the ability to bring the team together with a focus on continuous process improvement.

CAREER HIGHLIGHTS

Played a major role in increasing sales by 10%, and improved customer satisfaction attributable to the candidate's proficiency with such tool’s internationalization of communication, and cash management.

Implemented a 15% increase in supply efficiency through the development and implementation of a new process improvement strategy

By involving suppliers in Lean initiatives, cut replenishment turnaround time in half, and benefited warehouse management from a 30% boost in storage capacity and a 20–30-minute cut in loading and shipping times.

Successfully improved supplier on-time delivery in 95% of business deals and gained a 3–8% profit margin by cutting costs.

Created and launched a client service initiative that boosted the company's small and medium-sized clientele.

Essayed a stellar role in reducing both fixed costs (2%) and variable overhead (10%) through resource reallocation and innovation yielding recurring net savings of AED 50,000.

Instrumental in cutting prices by 25% bringing on a new and less expensive supplier.

Supervised the activities of 5 Logistics Teams at once, making certain that all tasks were completed on time.

Increased productivity by 65% after using a new Logistics Management System.

WORK EXPERIENCE

NRG Plastic Manufacturing

Sept 2020 – Dec 2022 Cashier

Supervises staff to produce manufactured products and organizes and monitors workflow.

Accomplishes manufacturing results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.

Recruits, selects, onboards, trains, and mentors’ employees.

Maintains workflow by monitoring and upgrading processes, setting processing variables, observing control points and equipment, monitoring personnel and resources, studying methods, implementing cost reductions, developing reporting procedures and systems, facilitating corrections to malfunctions within process control points, and initiating and fostering a spirit of cooperation within and between departments.

Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow on shift production summaries.

Maintains quality service by establishing and enforcing production standards.

Ensures operation of equipment by calling for repairs and evaluating new equipment and techniques.

Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, and answering questions, and responding to requests.

Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements, and implementing change.

Researches and negotiates with vendors and suppliers to improve the efficiency of processes and reduce unnecessary costs.

Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, and maintaining compliance with established policies and procedures.

Maintains working relationships with union members and representatives by following the terms of the collective bargaining agreement.

Resolves personnel problems by analyzing data, investigating issues, identifying solutions, and recommending action.

Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and content, benchmarking state-of-the-art practices, and participating in professional societies.

Sep 2020 - Oct 2021 Concierge

Oversaw warehouse operations. Used common Warehouse Management Systems (WMS).

Hired and managed Warehouse Associates. Organized and led warehouse training.

Followed the Standard Operating Procedures (SOP).

Instrumental in setting the shift schedule and daily assignments.

Developed and improved warehouse processes and procedures.

Tracked in-bound and out-bound inventory. Ordered new supplies and equipment.

Collaborated with the customer service team and other departments.

Escalated issues to Managers and recommends potential solutions.

Ensured the team follows company policies and procedures.

Made sure the team adheres to Occupational Safety and Health Administration (OSHA) Safety Regulations.

SAS Cargo Services/ Zanzibar Cargo LLC

Nov 2019 – Sep 2020 Procurement and Logistics Officer

Accountable for signing for factory deliveries of company products.

Organized and restocked products in the warehouse.

Took inventory of all supplies, and reordered materials as necessary.

Operated forklift and other machinery needed to transport heavy items around the warehouse.

Delivered orders to clients and customers. Addressed and resolved any shipment or delivery errors.

Assisted the customer service department in addressing customer complaints about shipments and deliveries.

Inspected all goods being shipped and received, reporting and defective or damaged items.

Updated management or supervisor on the status of inventory, shipments, and deliveries.

Devised new and improved ways to store and ship products.

PREVIOUS ASSIGNMENTS

Jun 2013 – Oct 2019 Matrix Forex Exchange/Salabed Lontex.co.uk Head Cashier/Remittance Clerk

ACADEMIC DETAILS

Bachelor in International Business from Makerere University in 2013

CERTIFICATIONS

Certified Customs Expert-Dubai Trade in 2022

Uganda Advanced Certificate of Education from Kakungulu Memorial School in 2009

Uganda Certificate of Education from Kakungulu Memorial School in 2007

IT SKILLS

Well-versed with MS Office, MS Windows, Networking, Tally, Square System, Blueprint, and internet Applications

PERSONAL DETAILS

Date of Birth: 21st September 1989

Nationality: Ugandan

Languages: English, Kiswahili, and African

Passport: A00480457



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