Curtis Edwards

**** ******** ***/ ************, ** 19136

Cell Phone: 267-***-****

adt8yf@r.postjobfree.com

I am a Microsoft Certified Professional with extensive experience in Mobile Device Technology, SQL, Java, Computer Hardware, Software, Networking, VoIP, Cabling, and Email Systems Management. I am proficient in various computer languages such as Java & Python. I work well in a team environment or independently. I am very detailed oriented and possess the ability to work with staff and clients at all levels.

Certifications

Mobile Device Troubleshooting(MobileIron)

Mobile Device Administration(MobileIron)

Microsoft Systems Professional(MCP)

Microsoft Certified Systems Administrator(MCSA)

Microsoft Certified Systems Engineer(MCSE)

A+(CompTIA)

Network Plus Administration(CompTIA)

Webster Time Reporter(Primavera)

CSP-Technical Support Professional(SSPA)

Project Planner Enterprise(Primavera)

Suretrak Project Manager(Primavera)

Advanced Network Administration(Novell

Education

Redeemer Institute for Christian Education(Theology\Christian Studies) 9/18-6/22

DeVry University- Bachelors in Information Technology 5\03-6\04

DPT Business School- Computer Network Engineering (Microsoft) 10\01-7\02

DPT Business School- Computer Network Engineering (Novell) 9\97-2\98

Community College Of Philadelphia- Credits awarded for Associates (Architecture) 1\94-3\97

Philadelphia Training Center- Computer Troubleshooting & Repair 1\92-1\93

Professional Employment

Systems Analyst III (Insight Global\Camden Police Department)-Contract 1\22-12\22(Camden, NJ)

System Support for Camden Police Department & Municipal Buildings

Maintain Secret & Government Based Systems related to Cyber Technology(FBI Clearance)

Install\Troubleshoot Computer Systems, AVL, Police Cameras, Scanners, Modems in Patrol Cars, Mobile\SWAT Vehicles

Program Police Body Worn Cameras

Perform Maintenance in Command Posts & Cyber Security Labs

Program VOIP Systems, Troubleshoot Telcom and Legacy Phone Systems

Manage Mobile Devices(MaaS360)

Server Support\Active Directory\ Email Administration

Application Creation and Deployment via KACE

Configure(Scan-to-Email\Folder)\Troubleshoot Multifunction Printers repairs and Plotters

SQL \Java\Putty\PowerShell Scripting

Ticket Queue Management (KACE)

V-Soft Technology\Comcast(Device Manager- Contract) 1\21-12\21(Philadelphia, Pa)

Program settop boxes, smart televisions for worldclass partners(Disney, Google, Amazon, HBO, Apple, Netflix, Hulu, Peacock, etc)

Coordinate meeting with new and potential clients in regards to streaming services in the cable industry

Application and Tile creation via IBIS utility

Coordinate and Management Home installation of settop boxes, smart televisions for technology including but not limited settop boxes, cable remotes and smart televisions

Provisioning, scripting, developing, packaging, side loading devices uses SDK, RDK, APKs, APIs, SQL, Putty(Apple/Android/Windows/Linux)

Create contracts, work with legal department, customize template and work with international customs and ensure delivery of testing equipment & products, third-party, foreign partners

Domestic & International shipment of Comcast and third party products using UPS\FedEx

Ticket Queue Management (JIRA/Smartsheets/ServiceNow)

Subject Matter Expert

The Computer Clinic(Consultant) 10\19-1\21(Philadelphia, Pa)

Troubleshoot and break/fix for Desktop, Laptop, hardware, software and Tablets Issues

Application Creation and Deployment Android/ Apple/Windows

Travel to various location and perform Site Assessments for future projects

Create\Modify\Delete Accounts(Active Directory)

Knowledge Broker/ Subject Matter Expert

Site Support Specialiast III(NASA-Cobham\ApTask)-Contract 6\19-10\19(Philadelphia, PA)

Travel between buildings performing various technical related tasks

Troubleshoot Secret & Government Based Systems related to Spacecraft Technology(SF86 Clearance)

Create\Modify\Delete Accounts(Active Directory)

Manage Mobile Devices(Airwatch)

MS Exchange 2007\2010 Administration

Troubleshoot break/fix for Desktop, Laptop, hardware software and Tablets Issues(HP\Dell\Surface Pro)

Application Creation and Deployment via Landesk

Windows 7 to 10 Migrations

Configure(Scan-to-Email\Folder)\Troubleshoot Multifunction Printers repairs (Replacing rollers, fusers, maintenance kit) and Plotters

Troubleshoot Microsoft Office 365 Issues

MS SQL \Java\Putty\PowerShell Scripting

Troubleshoot and Support MAC Devices(Laptops & Desktops)

Perform Data Recovery on Computer Systems or Corrupt Profiles

Ticket Queue Management (Landesk)

Desktop Engineer 3(InfoSource\PMA Companies)-Contract 11\18-6\19(Bluebell, PA)

Troubleshoot and break/fix for Desktop, Laptop, hardware, software and Tablets Issues(Lenovo\ Surface Pro)

Applications Creation and Deployment via SCCM

Windows 7 to 10 Migrations

Troubleshoot Multifunction Printers repairs with rollers, fusers, maintenance kit and Plotters

Troubleshoot Microsoft Office 365 Issues

Active Directory(Account & Computer Management)

Ticket Queue Management (HEAT)

Level 3 Systems Technician (Estee Lauder\CSC\HCL) 5\14-10\18(Bristol, PA)

Travel between warehouse locations performing various technical tasks

Resolve Level 3 Technical issues pertaining to Smart Phone, Tablets, Workstations and Printer repairs (replacing rollers, fusers and maintenance kit)

Troubleshoot, break fix and Support MAC Devices(Laptops & Desktops)

Support of Executives & Upper-Level Management

Install & configure hardware/software

Printing and distribution of reports

Back-up & recovery

Installation & configuration of Email Systems(2010/2013) for various clients

Perform updates, install patches, maintenance release & service packs on Windows-Based Servers

Manage ticket queue (Remedy)

Mobile Network Engineer (CompuCom\APEX Systems) 1\13-5\14(Paulsboro, NJ)

Manage & Support Mobile Solutions\MDM Products; such as MobileIron, AirWatch, Maas360)

Troubleshoot Blackberry\IPhones\Android\Windows Mobile Devices & Tablets

Research, Test, Update & Evaluate Smartphone Operating Systems

Support & Manage Blackberry & Exchange Active Sync Environment(BES5x, 10x, Exchange Active Sync)

Installation & configuration of Microsoft Exchange(2010/2013) for various clients

Perform updates, install patches, maintenance release & service packs on Blackberry & Exchange ActiveSync Servers

Create & Implement Smartphone Security Policies

Visit seminars, conferences, webinars, research White Pages, Gartner Report in order to stay knowledgeable of the latest mobile technology

Contact various Carriers(ATT, Verizon, & T-Mobile) for new account, updates, upgrades & international issues

Advantage Technical Services-Field Engineer (Consultant) 5\12-1\13 (Traveled-PA)

Evaluate and make upgrade recommendations for small to mid-size businesses

Install & configure Email Systems(MS Exchange), Mobile Device Management(MDM) Solutions & Servers(Print/Application/Certificate)

Configure Scan/Email/Fax components for HP & Xerox Customers

Repair & install Duplexers, Stackers & Staplers

Perform training after each MFP/MFD is installed

Travel between sites

Blackberry\Exchange Admin (FCG\CSC\University of Pennsylvania) 7\06-5\12(Philadelphia, PA)

Manage & Support Mobile\Email Servers(30,000+ accounts)(Exchange/Lotus Notes)

Troubleshoot Blackberry\IPhones\Android\Windows Mobile Devices & Tablets(6000+ users)

Research, Test, Update & Evaluate Smartphone Operating Systems

Responsible for evaluating MDM(Mobile Device Management Solutions); such as Maas360, Boxtone, AirWatch & MobileFusion

Built Blackberry & Exchange Active Sync Environment(BES 4x,5x, Active Sync 7, Good Technology)

Administer Good MDM and connected devices(250+users)

Manage the operations of all wireless devices in the entire health system

Perform updates, install patches, maintenance release & service packs on Blackberry, Good, & Exchange ActiveSync Servers

Create & Implement Smartphone Security Policies

Train Desktop Support Team on troubleshooting mobile device issues

Visit seminars, conferences, webinars, research White Pages, Gartner Report in order to stay knowledgeable of the latest mobile technology

Contact various Carriers(ATT, Verizon, Sprint, T-Mobile) for new accounts, updates, upgrades & international issues

Manage & support wireless and hotspot environment (Cisco, Juniper)

FCG- Systems Support Analyst (University of Pennsylvania) 3\04-7\06 (Philadelphia, PA)

Resolve technical issues pertaining to printers and workstations including MAC Devices

Install and configure various types of medical databases (SCM, IDX, SMS Invision, DecRad, EPIC & Citrix Metaframe)

Troubleshoot Blackberry, Treo & Windows Mobile Devices(1000+users)

Manage ticket queue (Remedy)

Create & edit login scripts using Powershell

Remote troubleshooting of workstations, laptops, printers and other related devices using LanDesk Agent, troubleshoot printers using web-based utilities

Create packages using Visual Basic Scripting

Imaging of computers using Ghost/PXE

EDP/IBM- Systems Support Analyst / Technical Team Leader (PECO) 7\02-3\04(Philadelphia, PA)

Supervise a team of computer technicians while balancing various projects

Administrator of backups, printers and workstations, image workstations using Symantec Ghost

Troubleshoot servers and workstations using management tools such as Console One

Troubleshoot printers repair with rollers, fusers and maintenance kit using NDPS and MarkVision Utility

Assist users with email issues

Test new Windows 2000 image for compliance

Assist Network Administrator with daily functions

Backup Administrator for Citrix Metaframe

Install Applications such as Office suite, Oracle and mainframe programs

Install hardware such as modems, scanners and network cards,

Inventory control of laptops and other portable hardware

TekSolve- Desktop Support Analyst/Field Engineer 4\02-7\02 (Traveled-PA)

Evaluate and make upgrade recommendation for small to mid-size businesses

Setup and configure networks

Create groups and user accounts using management tools such as Microsoft Computer Management Console and Novell Console One

Crimp and test cables

Build & configure workstations such as Win98, 2000 & XP

Install and troubleshoot various types of hardware including system boards, modems, network cards, CD-Writers, zip drives

Configure email accounts (POP3/SMTP)

Install cable modems

Troubleshoot PC’s install and printers (HP, Lexmark)

Install various software packages and create custom images using Ghost and Drive Image Pro, design web pages using applications such as Flash, Dream Weaver, PowerBuilder, HTML

Train staff on basic networking maintenance such data backup, account management, security, access rights

EDP/CMS- Desktop Analyst/Network Admin (Federal Government) 1\02-4\02 (Philadelphia, PA)

Administrator of backups(Backup Exec, CommVault)

Troubleshoot printers and workstations

Image workstation using Norton Ghost

Troubleshoot servers and workstations using Management tools such as Console One

Troubleshoot printers using NDPS and MarkVision Utility

Assist users with email and program issues

Test new Windows 2000 image for compliance

Assist Network Administrator with daily functions

Backup Administrator for Citrix Metaframe

Install Applications such as Microsoft Office Suite, Oracle and mainframe programs

Install hardware such as modems, scanners and network cards

Inventory control of laptops and other portable hardware

Primavera Systems- Software Tester/Troubleshooter 3\00-1\02 (BalaCynwyd, PA)

Learn & support various types of Project Management Software package such as SureTrak and Project Planner

Test software on multiple platforms such as Microsoft and Unix

Test programs on various types of printers and plotters

Test and debug programs

Resolve local and network issues

Support end-users. Migrate and test various programs using ODBC

Use of Lotus Notes & Onyx Databases

Create technical tips, scripts & basic SQL statements

Computer Lab Administrator

Create groups and user accounts

Create custom images

Maintain image library and create policy & procedures

Troubleshoot Servers and PC’s via PCAnywhere

Maintain uptime for software testing

Crimp & test cables

Educate technical team on computer lab policies and procedures.

EDP/IBM Global Services (Johnson & Johnson) Technical Team Leader 1\99-3\00 (Piscataway, NJ)

Supervise a team of technicians while conducting various types of computer migrations

Install & configure hardware such as network cards (PCI/PC), modems, memory, docking stations

Install various types of software applications such as MS Office, Lotus, Oracle and mainframe programs

Install & configure network printers

Repair and upgrade computers

Assign & log Static IP Addresses

Key member in a “custom” deployment for approximately 2500 users (IBM Laptops & Desktops)

Installation and configuration of multiple images & separate user specified software and data

Test and approve custom images

Resolve problems for end-users receiving new PC’s

Perform network and tape back-ups

Monitor Call Center, test and update system BIOS for Y2K compliance

Troubleshoot IBM hardware and software

Contemporary Staffing Solutions/Sintaks-Level 2 Desktop/Jr.Technician 10\98-1\99(Philadelphia, PA)

Build and configure Servers such as Novell and Microsoft

Image Laptop & Desktop PC

Install hardware such as system board, processors, memory, network cards

Install various software packages

Install & configure network printers

Repair & upgrade computers

Troubleshoot network using third party Management tools such as Shark

Support end-users, perform network and tape back-ups

Monitor Call Center

Philadelphia Civil Community Organization- LAN Support Specialist 6\98-10\98(Philadelphia, PA)

Supply hardware & software to support network and end-users

Repair & upgrade computers

CDI Corporation- Computer Room Operator 6\94-6\98(Philadelphia, PA)

Daily operations & maintenance of various computers and printers

Maintain inventory log

Support end-users

Install & configure hardware/software

Printing and distribution of reports

Back-up & recovery

Reconcile & disburse field paychecks

Back-up voice mail systems operations

Process & print payroll checks

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