VINCENT R. BERRY

*** ******** ******

West Hartford, Connecticut 06110

860-***-**** (Cell) • adt8wb@r.postjobfree.com • LinkedIn

Marketing / Communications Professional

Strategy & Execution • Multi-Media Technology • Delivers Creative, Effective Results

Career Overview

Accomplished, award-winning, multi-talented professional seeking to apply strong, diverse professional skills to a career-oriented position. Career highlighted by more than 10 years of consistent experience in Customer Service, Business Development, Marketing, and Broadcasting. High-level presentation and negotiation skills. Detail oriented with excellent written and verbal communication and listening skills. Strong academic preparation: Completed Bachelor of Arts degree in Media and Journalism; completed coursework towards a Master of Fine Arts degree in Communication. Offering exceptional relationship building, technical, marketing, planning and execution skills, and an optimistic, growth-oriented entrepreneurial spirit.

Related Knowledge and Skills

Strategy Development

Broadcasting

Video Editing

Relationship Management

Stakeholder Communications

Customer Focus

Advertising/Marketing

People Leadership

Graphic Design

Delivering Results

Event Hosting/Promotion

Business Development

Continuous Improvement

Project Management

Professional Collaboration

MARKETING & NEW BUSINESS DEVELOPMENT EXPERIENCE

BERRY INSURANCE ASSOCIATES – West Hartford, Connecticut 2014-2020

Berry Insurance Associates Became Part of Keating Agency’s Family of Companies in 2019

Claims and Customer Service Representative -- Served as first point of contact for agency customer service/claims. Guided customers through the process of filing and resolution of claims. Processed endorsements for agency customers. Processed customer payments. Gathered and quoted information for new business. Handled all incoming calls for customer service.

Marketing & New Business Development – Updated company social media. Built and maintained the company website. Recorded and edited radio and television commercials for broadcast. Community Outreach and Charitable Affairs.

OH SNAP PRODUCTIONS, LLC / SPEAKEASY STUDIO 2008-Present

Multi-Media Entertainment Services

Owner, Host, DJ – Host live events, karaoke nights, trivia nights, DJ parties, anniversaries, weddings, & other events. Graphic Design, Voiceover, Audio-Visual Recording & Editing, Social Media Management.

Organic Business Growth – Built the business with virtually no paid marketing or promotion, through reputation and word-of-mouth referrals.

NORTHEAST WRESTLING – Northeastern United States 2007-Present

An Independent Professional Wrestling Promotion – Founded in 1996

Ring Announcer, Host, Media Consultant – Host live events and Broadcast-style event previews, interviews, and other taped segments for YouTube & DVD.

Presentation Skills – Developed the ability to use the power of a strong voice, combined with a dynamic personality and passion for promoting the sport into powerful, positive appearances and experiences.

ACTIVATE THE SPACE LLC – Canton, Connecticut Mar-May 2012

Creating Award winning, Iconic AV projects, Products and Services

Support Specialist & Business Development – Troubleshooting digital signage hardware & software remotely for several high-level corporate customers. Apple-based hardware & software support, customer relations, sales demos, sales correspondence, customer training.

NATHAN ACCOUNTING GROUP – Avon, Connecticut Jun-Oct 2011

Accounting and Advisory Services

Marketing and Social Media Coordinator – Updated two Twitter accounts daily, ghostwriter for two blogs a week, filmed & edited HD video for social media sites, creating mass emails, graphic design for print & digital media.

Vince Berry /Page Two

OTHER PROFESSIONAL EXPERIENCE

PROGRESSIVE INSURANCE – Newington, Connecticut 2021-Present

An American Insurance Company, the Third Largest Insurance Carrier, and the No. 1 Commercial Auto Insurer in the US

Claims Adjuster – Auto P.D. – Determine liability for auto accidents. Interview customers, claimants, and witnesses. Partner with appraisers/estimators to manage vehicle repairs. Negotiate with customers and other insurance carriers.

EXL SERVICE – Hartford, Connecticut Apr-Dec 2020

An American Multinational Professional Services Company Mainly Involved in Operations Management and Analytics

Subrogation Specialist – Property – Analyzed liability issues with USAA claims to determine if there was evidence to pursue recovery from a third party. Reviewed claim files to identify subrogation potential. Took appropriate steps for the development, pursuit, and recovery of claims. Evaluated facts and evidence to maximize subrogation recovery and settlement. Submitted files to Arbitration based on liability or damage analysis. Handled 40-50 incoming/outgoing customer phone calls per day. Referred cases and scanned documents to outside collection agencies and attorneys.

PLYMOUTH ROCK ASSURANCE – Farmington, Connecticut 2013-2014

An Insurance Company that Offers Automobile, Renters, and Umbrella Insurance Services

Claim Adjuster – Foreign Claims Unit – Handled an average of 50 new claims a week. Made initial contact, investigated liability, assessed appraisals, paid bills, and other duties associated with the handling of a new property damage claim.

Awards – Recipient of two Monthly Excellence Awards for having the highest customer survey results.

TRAVELERS – Windsor, Connecticut 2012-2013

The Second-Largest Writer of U.S. Commercial Property Casualty Insurance

Claims Customer Service – Handled Personal Auto, Personal Property/Liability, Flood, & Glass Policies.

Scores for End-of-Year 2012 – Average Handle Time 122.69%, Technical Skill 94.41%, Travelers Experience 100%, Survey Scores 99.60%.

Highest Positive Experiences from Customer Testimonials – Had 11 positive customer experiences documented in Sharing Our Successes emails in the final quarter of 2012. These experiences were taken from customer testimonials at the end of a call. Highest for any CSR on-site that had worked less than 12 months at Travelers.

Handled 726 Claims Calls in the Month Following Hurricane Sandy

Employee of the Month – twice in 10 months of employment.

METLIFE AUTO & HOME – West Hartford, Connecticut 2005-2012

One of the Largest Global Providers of Insurance, Annuities, and Employee Benefit Programs in over 60 Countries

Administrative Assistant – Performed filing, data entry, money handling, and phone, email, and in-person customer service. Oversaw day-to-day operations of the office.

Longest-Tenured Employee at this Office

EDUCATION

UNIVERSITY OF HARTFORD – SCHOOL OF COMMUNICATION – West Hartford, Connecticut

Coursework towards a Master of Fine Arts, Communication degree

Bachelor of Arts, Media & Journalism, 2015 Minor in Drama

Coursework included Media Production, Writing for the Media, Camera Work, Sociology, Marketing and Advertising.

Activities: Member – Undergraduate Commuter Association, Vice President of Events (2010-2011);

Writer – U of Hartford Informer (Newspaper); Member – Student Government; Member – Communication Club; Directed plays for Dramatis Personae Group.

Certifications: State of CT Licensed Casualty Claim Adjuster; State of CT Licensed P&C Personal Lines Producer.

Creative Instruction/Performance: Former member of Hawkapella, University of Hartford's acclaimed a cappella ensemble.

Received vocal instruction from world-renowned opera singer Jerome Pruett and Hartt School of Music graduate Daniel Avery. Director of The Lion, The Witch, and The Wardrobe for Dramatis Personae.Plays saxophone, guitar, and piano.

TECHNICAL SUMMARY

Experience using Adobe Photoshop and InDesign to a semi-professional level. Graphic design and website building experience.

Experience using various media editing software produced by Apple including Garage Band, iMovie, Logic, and Final Cut.

Proficiency with Instagram’s built-in editing, the accompanying Layout app, Phonto, and several other iOS-based photo editors. Advanced Facebook, YouTube, and Reddit skills. Intermediate-Advanced Twitter & Instagram. Understanding of trends, keywords, and hashtags and their impact on the success of a social media post. Experience producing video content by writing a format, coaching the talent, utilizing knowledge of film/video angles/lighting, editing via Final Cut Pro, or hosting a video. Experience filming and formatting content for proper screen size or aspect ratio for apps and sites.

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