Center Agent Data Entry
Resume:
Sharonda Bryant
St. Louis Mo. *****
***********@*****.***
Summary Of Qualifications
Excellent Customer Service Skills with strong organization and time management skills to prioritize and meet deadlines.
Skills
Office Computer Systems - Multiphone System - Default Solutions
Excel - Word Processor - Microsoft Word - 60+ WPM
Customer Solutions - Data Entry - 10 Key – Interpersonal Skills
Experience
Southern Glazer Wine & Spirits 2018 – Present
Finance Administrator
Provide financial, administrative, and clerical services as well as ensure accuracy and efficiency of operations
Process and monitor incoming payments, and secure revenue by verifying and posting receipts
Compile necessary information from financial institutions such as banks and credit organizations to process/verify applications for credit and solicit payment on overdue accounts
Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status Responsible for a high volume of customer accounts
Follow up and review accounts for compliance with State credit law and Standard Operating Procedures (SOPs)
State of Missouri Health & Senior Services 2014 – 2018
Rev Team Administrative Assistant
Authorize, coordinate, and monitor Medicaid funded in home services.
Complete care plan changes on current clients receiving HCBS services.
Provide information and referrals to local agencies and organizations. Coordinate community resources and stat services.
Interact with health care providers, community organizations, law enforcement, and government agencies.
Handle complaints from clients and providers.
Citi 2010 – 2014
Retail Closer
Quality check and prepare 1st Mortgage New Purchase and Refinance applications for closing.
Review finalized HID-1 documents for fee compliance with state and federal guidelines.
Interact with external title vendors to obtain finalized HUD-1 documents
Review title and trust documents for accuracy and ensure that closing packages are prepared in accordance to property ownership.
Communicate finalized Mortgage cost figures to Citi Customers and provide detailed
Loss Mitigation Homeowner Assistance Agent 2009 – 2010
Inbound/Outbound call center agent focused on working with customers facing hardship with their 1st mortgage loans
Review income information and hardship details to provide optimal workout treatment based on Investor guidelines.
Experienced with National Call Guidelines ad federal collection practices as it relates to adherence to Quality scoring.
Education
Beaumont High – St. Louis Mo.
Professional and personal references due upon request
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