Leslie Mitchell adt8rr@r.postjobfree.com

**** ********** 708-***-****(Home)

Calumet City Illinois 60409 708-***-**** (Cell)

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in customer service or guest service. Continually maintain a positive attitude while interacting with demanding clients or guest. Serves as the primary point of contact for both in-house and external phone and website queries.

SKILLS

CPR/First Aid Pleasant Demeanor

HIPAA Compliance Excellent Communication Skills

Advance Clerical Knowledge Multi-line Phone Proficiency

Computer Office Assistant Unit Secretary

Compassionate Caregiver Flexible

Efficient & Reliable Filling

Work Well Under Pressure Data Entry 15000 keystrokes

Patient Care Coordinator 50 WPM Typing

Customer Service Oriented Medical and Legal Transcriptionist

Work History

Marriott Hotel Operator 1990-1995 Supervisor Yvonne Cartledge 312-***-****

U of C Hospital Operator 1992-2004 Supervisor Donna Moore 773-***-****

Illinois Masonic Operator 2005-2006 Supervisor David Miller 773-***-****

Jackson Park Operator 2008-2009 Supervisor Mateen 773-***-****

Dolton Police Dispatch 2009-2013 Supervisor Danna 708-***-****

Mercy Hospital Operator 2006-2018 Supervisor Dawn 312-***-****

Other Experience

Twenty five years as a secretary/receptionist, telecommunication operator, typist, and customer service. Skip tracing three years. Highly skilled in Word, Works, Excel, Power Point, Word Perfect. Accurately type 55 WPM with strong written and verbal communication as well as appropriate interpersonal skills, which include clear communication and courtesy towards customers and co-workers. Experienced in computer data entry, transcribing in an office setting and in home. Process computer orders and receiving and answering a high volume of customer telephone inquiries. Processing orders as well and making payment arrangements. Enthusiastically use my communication skills to understand the needs and resolve problems of customers, employees, and management in an effort to increase productivity. Other position held. For the University of Chicago Peds Neuro Surgery, Medical Transcriptionist Doctor’s Notes/ Secretary, Student Loans Administration Secretary/Receptionist, OBGYN Secretary III, Transcription Department Radiology, Pathology, Notes,, Cardiology. For Rush Medical Center, Patient Access coordinator ER Registration, Peds Cardiology Transcriptionist Cardiology Reports/ Secretary, Atrium Building Unit Secretary, Admitting Department Telecommunication Operator.

Education

Certificate of Diploma Executive Secretary Training-Catherine Collage One Prudential Plaza Chicago Il.

Certificate of Diploma Business Communication/Data Entry-The First Business 13 E. Jackson Chicago Il

Certificate of Diploma Medical Transcription-At Home Professions 2001 Lowe Street Fort Collins

From The Desk of

Leslie Mitchell

To Whom It May Concern

I am very much interested in an opportunity to apply my excellent secretarial, receptionist, operator and customer service skill to your organization.

My versatile background-encompassing over 30 years at some of the finer hospitals and hotels in the Chicago area, Rush Medical Center, Advocate Health Care, the University of Chicago Hospital just to name a few, in the position of Receptionist/Telecommunication Operator, Patient Registration, Unit Secretary, Transcriptionist, Verifying Insurance, and Admitting/Billing. I have been a Telecommunications Operator for 20 years. I have a solid track record handling the full array of office tasks and maintaining the smooth flow of business, and my computer skills are up to date. In particular, my organizational and interpersonal skills and ability to handle multiple tasks simultaneously are well suited to facilitate your operations. I am dedicated, hardworking, and committed to enhancing the administrative and clerical customer service of your company. Excellent interpersonal skills including the ability to establish and maintain effective relationships with customers, management, staff and others. Exceptional customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues. Balance multiple priorities and effectively handle challenging situations. Excellent verbal and written communication skills. Office skills including 60 wpm typing. Accurately and efficiently enter alpha numeric data on screen. Knowledge of medical terminology. Use personal computers and selective software applications.

At this time in my career, I am confident that my skills and experience could benefit in your organization. I would welcome the opportunity to discuss this with you further. You may contact me at 708-***-****.

Sincerely

Leslie Mitchell