Arlene A. Martinez

*** ******* ***** *** * Garfield, NJ 07026

Cell: 201-***-****

adt8re@r.postjobfree.com

CAREER OBJECTIVE

Engaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join your company to grow customer loyalty and maintain the highest level of customer service. In previous roles maintained, customer retention rate 45% above company average and received 99% positive customer survey results.

St. Mary’s New York, NY February 2021- November 2022

Office Assistant/Medical Receptionist

Assists with treatments ordered by physician as supervised by physician or registered nurse. Performs select clinical duties

Interviews patients, measures vital signs, and records information on patients' charts. Prepares treatment rooms for examination of patients.

Performs basic clerical duties including answering the phone, maintaining records, and filing.

Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment

Ensure a chaperone is present at exams, and remain with patients during exams.

Assist clinical personnel during patient visits.

Ensure clinical staffing and scheduling.

Review clinical reports.

Ensure office compliance with OSHA/CLIA/HIPAA guidelines.

Maintain controlled substance inventory.

Conduct “code” and other emergency office drills.

Maintain inventory for crash cart.

Review and dispose of any services (i.e., post-op, follow-up on consults, etc.), triage in-office emergencies.

Educate patients on diet, preparation for procedures, administration of medicine, risks, and precautions.

Marriott Courtyard Meadowlands Hotel Secaucus, NJ Sept.2015-February 2021

Front Desk Agent

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.

Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests

Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.

Clear departures in computer system.

Supply guests with directions and information.

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.

Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Ace Depot LLC- Northvale, NJ June 2013- Nov.2014

Customer Service Rep/Sales

Assist customers over the phone with their orders placed online and answer any questions pertaining to order

Follow up thoroughly on tracking information from vendors in a timely manner

Make sure items are not shipped out late with vendors and if so obtain an ETA tracking

Follow up with purchase orders sent to vendors and communicate efficiently regarding items that might be on back order or items they have problems with

Communicate with manufacturer of products we sell if needed when customer might need a replacement and make customer feel at ease

Offer products to customers that are on our website and speak with them about features and pricing with products such as cash registers, shredders, laminators, office supplies, etc,

Wireless Depot USA - Paramus,NJ June 2011- Feb.2012

Administrative Assistant in a warehouse office fulltime

Handling returns- sending aging and defective devices back to several vendors including Verizon to receive credit

Distributing devices to 10 of our premium retail stores and 10 of our sub-dealers all throughout NJ

Handling any incoming and outgoing shipments (Fed Ex, UPS Ground, Conway, etc.) and logging them into our system

Pulling up an Aging Serialized Report on Microsoft Office Excel and requesting these aging devices from our other stores by the time device reaches 100 days old

Sending back old or defective accessories such as cell phone cases or bluetooths back to our vendors

Completing inventory every morning and afternoon on all the devices in the warehouse with a list printed out from our system

SKILLS & CAPABLITLIES

Proficiency in Microsoft Office, Microsoft Word & PowerPoint, Internet Research Microsoft Excel & Access

Bilingual; Fluent in both English and Spanish

Excellent communication skills

Proficient typing and clerical abilities

Leadership Experience

Demonstrated ability to multi-task and adaptable

Cashiering and sales receipting experience

Beyond proficient in Customer Service/Administrative Assistant handling customers both in Front Desk and back office via emails

Provide an enthusiastic, friendly, and a professional face for the business

Experienced in Quick Books

EMR experience with medical terminology

Proficient In Microsoft Word,Excel Spreadsheets and Outlook

Proficient in social media (e.g., Facebook, Instagram, LinkedIn, Twitter platforms)

EDUCATION

Experienced in Quick Books

Beyond proficient in Microsoft Word, Outlook and Excel.

Ridgefield Memorial High School - Graduated 2008

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