Claims Representative Call Center

SHEENA BROOKS

Nashville, Tennessee *****

615-***-**** - **.******@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience with years of claims experience. Excellent reputation for resolving problems and improving customer satisfaction. Currently have 4 adjuster licenses, State Farm Auto & State Farm Property certifications.

SKILLS

Policy investigations

Personal, casualty and property loss

Risk management

Highly motivated

Advanced oral and written

communication skills

Critical thinking

Data analysis

Insurance policy coverage knowledge

Advanced computer skills

Time management

WORK HISTORY

01/2014 to 10/2018 Property Insurance Adjuster/ File Review Pilot Catastrophe – Mobile, AL

Examined claims forms and other records to determine insurance coverage. Reviewed police reports and physical property damage to determine extent of liability.

Negotiated settlement agreements to resolve disputes. Evaluated insurance policies and analyzed damages to determine coverage. Followed up with insured individuals regarding premium and deductibles payments.

11/2018 to Current Chauffeur

Uber Technologies – Nashville, TN

Answered, scheduled and responded to reservation calls at specific times and locations.

Checked in with dispatch to determine schedule and planned pickups. Adhered to tight schedule and met departure and arrival deadlines. Effectively communicate with colleagues, clients, and business partners in written/verbal form to coordinate the overall logistics of transportation. Conducted briefings to inform work staff of policy updates and compliance with company saftey/health standards.

Drove operational improvements which resulted in savings and improved profit margins

01/2010 to 01/2014 Claims Representative

Staffing Agency – Nashville, TN

Examined insurance policy provisions, endorsements, state statutory provisions, and other records to verify applicable coverage

Followed standard operating procedures that provided fair settlements to policy- holders, while providing excellent customer service Made approval or denial decisions in accordance with their policy provisions and investigation findings

Effectively managed work through task driven queues while multi-tasking in a fast-paced call center environment.

EDUCATION

Bachelors of Science: Business Administration

Tennessee State University - Nashville, TN

Associate of Applied Science: Business

Nashville State Community College - Nashville, TN

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