Maurice Pankins

Frisco, TX *****

314-***-**** adt8qc@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Representative with the ability to handle diverse job requirements to meet company goals. Consistently searching for ways to improve quality initiatives and personal contributions to increase team success against challenging performance targets. Expertise in customer communication, problem solving techniques, product resolution, consumer education. Skilled at working efficiently, correctly and quickly. SKILLS

• Customer Service Technician

• Inbound/Outbound Calls

• Product Verification

• Order Picking and Processing

• Quantity Calculations

• Client Education

• Staff Management

• Data Analyzation

• Product Knowledge

• Excellent Communicator

• Problem Solving Abilities

WORK HISTORY

PRODUCTION LINE LEADER 10/2022 to Current

ALS - Decatur, TX

• Set up production line, and inspect workspace.

• Training and supervision of new production line workers.

• Identifying and resolving production line issues in a safe and timely manner.

• Completely filing necessary reports and paperwork.

• Responsible for material logs and inventory management.

• Assist with customer service inquires and problem resolution

• Operated light-duty bench and floor-type machine tools and automation equipment. BANK TELLER 05/2012 to 08/2022

Vantage Credit Union - Florissant, MO

• Customer service tech serving customers by completing account transactions. Provide account services to customers by receiving deposits, loan payments, and check cashing.

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• Reconciled cash drawer and resolved discrepancies.

• Provided customer records, account statements and copies of checks. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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• Assist with cashier's checks, traveler's checks, and series e bonds. CUSTOMER SERVICE REPRESENTATIVE 06/2003 to 05/2012 Helping Hands Home Health - Normandy, Mo.

• Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

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• Educated customers on products to maximize benefits. WAREHOUSE SUPERVISOR 03/1995 to 06/2001

Dimac Direct - Bridgeton, Mo.

• Supervised shipping and receiving, distribution and workplace safety. Monitored adherence to safety protocols and company policies by staying attentive to details.

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• Maintained high levels of accuracy in daily operations.

• Completed daily operations on time and maintained high standards of accuracy. Oversaw inventory control levels and verified compliance with storage and organization processes.

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EDUCATION

St. Community College - 3221 McKelvey Rd. Bridgeton Mo.63044 Associate of Applied Science

Nursing

Degree still pending due to COVID19.

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