Front Desk Customer Service

Lillie D Jackson-Pichardo

*** **** ****** **

Taylors, SC 29687

Phone: 864-***-****

Email: *******@*****.***

Profile

Skillful in providing friendly and courteous Customer Service. Motivated to serve with a high level of organizational skills and a keen attention to details. An ability to adapt to constant changes in workload and priorities.

Skills and Abilities

●Customer and Personal Service

●Personal Program Development

●MixxedFit and Cardio Fitness Instructor

●Dance Classes

●Front Desk Experience

●Active Learning

●Fitness Equipment Expertise

●Personable and Friendly

●Membership Orientations

●Proficient in Microsoft Office

●Typing average 40 words per minute

Employment History

Group Fitness Instructor

B Fit Studios Rock Hill, SC 04/2016 - Current

●Instruct and coach groups in exercise activities.

●Demonstrate techniques and form, observe participants, and explain to them corrective measures necessary to improve their skills.

●Design each class to match the skill and learning levels of participants

●Prepare teaching area for each class, returned all equipment to storage area

●Maintain peak physical condition to better serve and motivate clients

Front Desk Customer Service Consultant

LA Fitness Rock Hill, SC 05/2014 - 04/2016

●Answered inquiries and provide information to the general public

●Signed in and updated billing information for members

●Made customers aware of changes to fitness schedules and services

●Signed up new members, explaining services available

●Contact individual by telephone in order to solicit new patients

●Effectively managed high volume inbound and outbound customer calls

Marketing Team Member

Greater Family Health Center Rock Hill, SC 04/2018- 11/2019

●Located and proposed new potential patient visits by contacting potential patients and attending networking events.

●Registered new patients.

●Collaborated with a team to craft concepts and content for marketing campaigns including emails, print and outdoor.

●Built relationships with area businesses

●Represented practice at vendor booth events, resulting in four new patients.

●Contact individuals by telephone in order to solicit new patients

Stay at home Mom of 7 from 2002 to 2014

Education and Training

MixxedFit Instructor, Rock Hill, SC Licensed MixxedFit Instructor 02/2016

Earl C. Clements, Morganfield, KY. CNA/Home Health Aide. 05/2001

Riverside High School, Greenville, SC High School Diploma 06/2000

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