Ramp Agent Aircraft

James Edwards

*** ****** ***** **., ******, GA **814 281-***-**** *****************@*****.***

Objective

Dedicated and hardworking retiree seeking to assist your company with continual growth potential and refine current processes as needed to further enhance customer experiences.

Skills & Abilities

MANAGEMENT

Checked roster for inbound aircraft to anticipate staffing changes based on history and adjusted plan accordingly.

Ensured good and fair distribution of agent duties by balancing the number of flights per shift and bags per stop.

Held others accountable for safety compliance, proper body and lifting techniques, and other safety-related SOPs.

COMMUNICATION

Communicated at-risk connections to all stakeholders, Transfer of Bags (TOB) runners, and supervisors up and through the chain of command.

Utilized all available mediums to communicate, including radio, phone, and face-to-face.

Monitored work areas regularly and immediately identified, resolved, and reported potential safety hazards.

LEADERSHIP

Ensured compliance by creating an environment where agents could succeed.

Assisted others with understanding their safety training requirements and communicated expectations for completion.

Provided real-time constructive feedback by being very specific and task-focused.

Communicated with employees on expectations and discussed long- and short-term goals.

OFFICE SKILLS

Proficient in the use of Microsoft Office Suite (i.e., Excel and Word) and Adobe Acrobat.

Adept in the use of a multi-line phone system.

Experience

LEAD RAMP AGENT CONTINENTAL/UNITED AIRLINES 1990 – 2021

Education

DIPLOMA ACCOUNTING ROBERTS-WALSH BUSINESS SCHOOL 1984

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