Amy HIGHLEY

*** * **** ******, *********, Pennsylvania, 19551, US + 610-***-**** + adt8n1@r.postjobfree.com

Professional Summary

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

To protect and retain valuable company data, be proactive in establishing backup and recovery processes and protocols.

Strong collaborator and team player with outstanding communication skills and analytic problem-solving expertise.

Dedicated to learning, growing, and succeeding in any industry.

Dependable and helpful to co workers and clients.

Skills

© Organization © Team building

© Problem resolution © Reporting and documentation

© Customer service © Dependable

@ Relationship development

Education

High School - 1988

Governor Mifflin High School - Shillington, PA

Addiction Counseling - 2016

Easy Does It Inc - Leesport, PA

Cosmetology - 1999

Randy Rick Academy - Reading, PA

Work History

Certified Recovery Specialist - July, 2017 to October, 2020

Berks TASC - Reading, PA

© Collaborated with clients and therapist to determine their needs and deliver recovery service.

Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.

Set up aftercare and mental health services.

appeared with client at court or probation appointments.

Traveled to inpatient facilities to do intake and plan aftercare,

Helped clients get to meetings, job interviews and other appointments.

Nail Technician - March, 2000 to June, 2017

Trendz Beauty By Design - Sinking Spring, PA

Quickly and courteously answered a high-volume, multi-line phone

Was in charge of inventorying, ordering, and stocking the salon’s product line.

Processed guest credit card information for salon services.

Called clients to confirm upcoming appointments.

Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.

Maintained a master appointment calendar that was [Number]% accurate and covered all customer visits, employee schedules, and special events.

Provided guests with appointment information updates in a polite and courteous manner.

Cleaned and sanitized equipment and workstations to pass [Number] health and safety inspections.

Increased my repeat client base by [Number]% through effective marketing and customer service.

Prepared nail beds and cuticles, shaped nails, and applied polish for over [Number] daily customers.

Was in charge of all front-desk duties, including the upkeep of client files and lab data.

Followed the pre-determined opening and closing procedures for each spa station.

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