Highly organized and efficient in fast paced multitasking environment, able

to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Respectful and flexible to adapt to changes and maintain a positive attitude and strong work ethic. Excellent communication and problem- solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to navigate multiple computer applications with ease. Work seamlessly in groups but also independently with very little instruction or supervision. Gallatin, TN 37066 (615)- 730- 4368 adt8mr@r.postjobfree.com BRIAH

JONES

Work Experience

Plastic Omnium — Shipping & Receiving Clerk

Assurant — Customer Service Representative

Eye Care Plus — Receptionist

Skills

02/2020 to 12/2022, Gallatin, TN

Manages the shipment and receipt of all products,

materials, and supplies. Collaborates and

communicates with logistics technicians, customer

service representatives, service providers, and others involved in the shipment and receipt of products.

01/2019 to 01/2021, Remote

Fields support calls, chat, email, and/or other

communication from users with inquiries regarding

software programming, connectivity, printing, and

similar concerns. Identies, investigates, and resolves users problems with computer software and hardware. Focus on resolving a technical issue or problem in the fastest way.

Handled a fast volume of calls and chats. Provided technical support to customers that received trouble. 04/2017 to 05/2019, Hendersonville, TN

Greeting patients in a warm and caring manner.

Verifying and obtaining insurance information.

Scanning and uploading documents. Obtain

demographic and nancial information and scan into computer system. Relay any relevant medical and

Typing

Communication Skills

Sales Support

Time management

Data Analysis

Leadership

Empathy

Critical Thinking

Typing 72 WPM

Written Communication

Skills

Excellent Customer

Service

Adobe DC Pro

Avaya

Microsoft Excel

Call Center Operating

Retail Experience

Technical Support

Invoice Specialist

Insurance Terminology

Intercom Experience

Data Entry 3+ Years

Sykes Enterprises — Customer Service Specialist

PresentNHC — Cook Supervisor

Pexton Sta ing — Customer Service Representative

Professional

Certifications

insurance updates to appropriate departments. Collect copay, co-insurance, deductibles and/or past due

balances, post into computer system while maintaining and balancing cash drawer.

04/2017 to 04/2018, Remote

Received calls from customers answering questions or addressing any problems or concerns. Handled many

inbound and outbound calls to and from customers.

Listening to customers’ needs or issues and providing helpful solutions to their problems. Documented notes and feedback on customer accounts.

Completed at least 70+ calls during a shift. Handled calls in a properly manner. Recieved customer

satisfaction on numerous calls. Skilled in solving issues via chat and email.

05/2015 to 04/2017, Gallatin, TN

Manage food expo; facilitate food temp logs; creation of menu specials; management and supervision of

production staff. Assist culinary director in assign duties relate to kitchen operations. Work with multiple POS systems by entering and processing orders.

Organize and put away inventory when it arrive using HACCP guidelines. Cook all orders that are enter in pos system, enter orders on pos system, clean kitchen when closing.

07/2015 to 06/2017, Remote

Keep records of transactions, recorded details of

inquiries, complaints, requests, and well as action taken. Completed 90+ calls on a daily basis. Answered incoming calls and provided the highest level of

professionalism and knowledgeable service to every customer. Maintained strong call control and quickly worked through scripts to address problems. Consulted with customers to resolve service and billing issues. Displayed strong telephone etiquette, provided help to dicult customers. Provided excellent customer service and issued a resolution to increase QA satisfaction SaaS Experience

Customer Relations

Case Management

Zendesk Experience

Chat Support

Billing Specialist

Dictation and

Transcription

Multi-line Telephone

System Operation

Customer Account

Management

POS Systems and

Ordering Platforms

Electronic Equipment

Assembly

Product Packaging

Certi cate For Typing 72

WPM

Deli Clerk — Greensboro Village

Education

High School Graduate — High School Diploma

Volunteer State Community College — Associate of Applied Science in Criminal Justice

levels. Provided excellent customer service. Handled calls in a timely manner.

06/2012 to 06/2015, Gallatin, TN

Sells products by providing customers with

information needed to make product-related decisions. Fills, maintains, and rotates products and displays. Prepares special orders and party trays. Operates cash registers, meat and cheese slicers, oven, fryer,

microwave, cutting tools, scale, and other Deli

equipment.

Graduated with a 3.67 GPA

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