Customer Service Data Entry
Resume:
Angel Berryman
P.O. Box ****
Huntsville, AL **** Cell 256-***-****
****************@*****.***
Seeking a part-time opportunity with your company to create/continue a long-lasting relationship between your company and the clients by providing personal and professional customer service.
An experienced customer service professional with 20+ years of dedicated proven customer service with ability to multi-task while providing a friendly and professional in person face to face customer service experience. Excellent telephone customer service skills and abilities as well as effective computer customer service skills. I am able to work very well in a team environment as well as independently.
May 2000 – September 2021
Receptionist/Admissions/Security and Administrative Assistant
Encompass Health Rehabilitation Hospital of North Alabama
Receptionist
Established a professional customer service relationship with all patients, families, vendors and employees by meeting and greeting everyone that entered the hospital with a smile and a lotprofessional, efficient customer service with every face-to-face interaction.
Hospital Switchboard Operator
Responsible for the hospitals' main switchboard, answered all incoming calls by the third ring effectively and efficiently provided the routing of the calls to the correct department or person. Handled incoming and outgoing calls personally with clear resolution.
Admissions
Position duties included ensuring the daily patient admissions were serviced in a timely and effective and efficient manner. Coordination of admission with numerous departments within the hospital and making sure patient was admitted to the room timely. Secured and personal information including all insurance and verifying prior to admission.
Security
Maintained the safety and physical security for the employees, patients and families during their stay in our hospital facility These responsibilities and duties included registering visitors, vendors and families into the hospital and exit registration and providing codes for exiting the building. Additional responsibilities included monitoring of security cameras and reporting and interacting with policy violators and re-educating them to the hospital policies and procedures.
Administrative
Sent daily correspondence letters to patients and families from CEO regarding their hospital stay to make sure they had excellent outcomes and patient and customer service satisfaction.
Communicated with patients and families and scheduled education and training for all parties during their hospital stay.
Responsible for data base data entry of confidential information.
Provided assistance with various special projects.
Education/skills/certifications
High School graduate, Virginia, continuing education through education and training offered through
Employer.
Telephone customer service
Face to face customer service
Excellent problem solving skills
Multi-tasking skills
PBX Operator
Data base data entry
Outlook, word, excel skills
Certifications
CPR/BLS, CPI de-escalation training, Ethics and compliance training, HIPAA training, Courtesy, Professional and Respect training.
Professional References
Sharon Mikell
Encompass Health Rehabilitation Hospital N AL
Human Resources Director – Retired 4/2022
******.******@******.***
Becky Lewis
Dynetics Corporation
Human Resources
*****.*****@********.***
Additional professional references are available upon request
Contact this candidate