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Customer Service Branch Manager

Location:
Royersford, PA, 19468
Posted:
December 24, 2022

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Resume:

Anthony S. Ferraro

**** ******** ***** ********, ** 18011 Cell: 908 – 307 – 2176

E-Mail: adt8m7@r.postjobfree.com

Dear Personnel Manager:

The purpose of this letter is to make you aware of my interest in your organization and the unique combination of qualifications that will enable me to contribute to your goals. My resume is enclosed to provide you with details of my experience and qualifications.

As you will note, I can offer you an outstanding record of professional development in positions that have provided me with solid experience in Lumber and Building Materials Senior Management, coupled with exposure to Outside Sales environments.

I have consistently demonstrated organizational ability, initiative and thorough work habits, along with the ability to work with others toward common goals. I am confident that my energy and versatility will enable me to make many positive contributions to the goals of your organization.

I would appreciate having an opportunity to speak with you, personally, so that we may discuss the ways in which my ability and experience can be of value to you.

Thank you for your time and consideration. I will look forward to hearing from and meeting with you soon. Sincerely,

Anthony S. Ferraro

Anthony S. Ferraro

8145 Heritage Drive Alburtis, PA 18011 Cell: 908 – 307 – 2176 E-Mail: adt8m7@r.postjobfree.com

EXPERIENCED BUILDING SUPPLY MANAGEMENT PROFESSIONAL Offering over 17 years’ successful experience in all aspects of Building Materials Management with focus on Outside Sales SUMMARY PROFILE

A skilled and experienced manager, offering a consistent record of success in positions that have provided a strong production, financial, supervisory, administrative, sales and relationship management background. A talented organizer and resourceful problem solver able to adapt to change, exercise sound judgment and coordinate multiple tasks. An effective communicator and astute motivator; capable of directing and training others or contributing to the collaborative efforts of a team. Reliable, results-oriented and self-motivated, with a strong work ethic and the ability to build productive professional relationships. Attentive to detail, thorough and quality-oriented; able to plan and prioritize to meet deadlines, quality goals and bottom-line objectives. Sales - A persuasive communicator and motivator, offering extensive knowledge of the building materials industry, successful experience in business development, customer service, and closing the sale. Background features successful performance in service, support, and supervisory roles, as well as a strong mechanical / technical aptitude. Versatile - Highly motivated, energetic and results-oriented team player with excellent verbal and written presentation skills. Adept at motivating others, building trust, and positively impacting customer relationships. Organization - High level of analytical, time management, and prioritizing skills; conscientious, with strong sense of ethics and responsibility; professional attention to detail and follow through. EDUCATION

MIDDLESEX COLLEGE Edison, NJ

Associates Degree – Marketing 1990

SOUTH PLAINFIELD HIGH SCHOOL South Plainfield, NJ

Graduate Diploma – General Courses 1988

TRAINING SEMINARS

• Constant learning within the workplace and with career related education COMPUTER SKILLS

• All Windows Venues • Microsoft Word

• Excel • Power Point • POS

• Internet • E-Mail

CERTIFICATIONS

• Forklift Certification

PROFESSIONAL EXPERIENCE

HARVEY BUILDING PRODUCTS / LANSING BUILDING PRODUCTS Bethlehem, PA / King of Prussia, PA

Account Executive / Branch Manager 1/16 – 8/21

• Represent the organization in the sale of commercial and residential building products in a $3.5M territory.

• Develop prospects from current client database including businesses, residences and building supply houses.

• Schedule appointments and call on accounts in Pennsylvania and surrounding areas.

• Determine client's needs, prepare proposals and secure contracts. Establish and maintain executive level relationships.

• Maintain accurate records of customer visits, sales produced and follow up calls. Resolve customer issues and concerns in a courteous and timely manner.

• Grew account base by 15% yearly since joining company.

• Acquired $200K new business each year of employment. ENVIRONMENTAL STONEWORKS Orwigsburg, PA

Northeast Dealer Account Representative 7/15 – 12/15

• Called on prospective and existing clients in the sale of decorative stone products.

• Scheduled appointments with appropriate personnel and made presentations.

• Quoted prices, submitted proposals and secured contracts.

• Followed up with customer after the sale.

• Continually updated knowledge of technical advances of company and competitor's products.

• Maintained an extensive database of client contacts while developing new accounts.

• Troubleshot and resolved customer issues in a courteous, timely manner.

• Maintained and submitted weekly sales reports to Branch Manager.

• Developed and maintained positive relationships with clients, competitors and other sales professionals.

• Provided superior customer service resulting in repeat business. AQUARIUS SUPPLY Norristown, PA

Operations Manager 1/14 – 7/15

• Directed the activities of 4+ personnel in the daily operations of a successful Green landscape Supply facility serving residential and commercial contractors.

• Opened and closed facility.

• Accountable for all profit and loss activities within the branch.

• Responsible for securing new accounts while maintaining existing accounts.

• Ensured customer orders are accurately prepared and delivered in a timely manner.

• Followed up and resolved customer complaints.

• Placed and followed up on purchases and negotiated with outside vendors.

• Developed and maintained excellent relationships with builders, contractors, wholesale and retail consumers. LIBERTY ROOFING CENTER Aston, PA

Branch Manager 3/09 – 12/13

• Directed the activities of 9+ personnel in the daily operations of a major wholesale roofing supply facility.

• Interviewed, hired, trained, scheduled and evaluated personnel.

• Opened and closed facility. Accountable for all profit and loss activities.

• Handled all cash management activities to include reconciling daily receipts and bank deposits.

• Responsible for securing new accounts while maintaining existing accounts.

• Ensured customer orders are accurately prepared and delivered in a timely manner.

• Followed up and resolved customer complaints.

• Managed store merchandising and promotional activities.

• Placed and followed up on purchases and negotiated with outside vendors.

• Extensive utilization of computer system to control inventory.

• Ensured compliance to safety, loss prevention and security regulations.

• Developed and maintained excellent relationships with builders, contractors, and wholesale customers.

• Revamped and implemented cost effective policies resulting in smoother operation by eliminating non-productive personnel and improving quality control.

• Responsible for the purchase and upkeep of fleet of four delivery trucks and two boom trucks.

• Grew business from $0 to $2.8M.

• Worked with salesmen to close difficult customers.

• Ensured compliance with OSHA, HazMat, EPA and company safety standards. NATIONAL BUILDING SUPPLY Roselle, NJ

Branch Manager 2004 – 09

• Directed the activities of personnel in the daily operations of a successful New Jersey building materials and lumber yard.

• Provided for the cost effective, efficient operations of the facilities, and proper and effective leadership and direction to all employees.

• Interviewed, hired, trained and scheduled supervisory personnel.

• Ensured the proper and timely coordination among the major functions of the various departments including sales, production scheduling, production processing, administrative, shipping and warehousing.

• Ensured all products complied with customer specifications.

• Developed and implemented process improvements including short and long-term requirements for personnel, materials and facilities.

• Reviewed and approved budgets for the branch including manpower and facilities forecasts.

• Ensured compliance with OSHA, HazMat, EPA and company safety standards.



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