EXPERIENCE

Aria Mink Holding Company, San Deigo, CA

Schedule meetings and manage calendars

Answer phone calls and emails and take messages

Help with daily management

Run errands as requested

Plan travel, including flights, accommodations and ground transportation.

Maidpro (HS Group Holding Co.), Boston, MA

Provide courteous and prompt customer service to all customers.

Provide customers and explanation of Pestmaster Services IPM approach.

Close the sale and setup initial service – day and time.

Collects and processes customers payments into Pest Routes. This includes generating customer service invoices monthly, mail statements by the 5th of the month.

Accounts Receivable Collections on all commercial and residential accounts.

The Village Bank, Newton, MA

Greet Clients, Process transactions, recommend product

Handling all customers financial requests and helping solving problems and answering any banking related questions, direct calls through the bank branches and departments

Set travel notices on client’s debt card.

Processing transactions, refunds, account opening and closing & refunds.

Processing transactions, verifying accounts and funds available.

Bank Of America, Watertown, MA

Build strong relationships with your teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Meet customer needs by partnering with specialists and business associates to understand what they offer to customers and the most effective way to generate business referrals (for example, customer’s banking, small business, mortgage and investment needs) in adherence with policies and procedures

Sell financial products (for example, credit cards, CDs, IRAs, small business loans) and open deposit accounts

Monitor and track daily/weekly sales activities

Execute sales and service tactics, activities and processes, as defined by company policies and procedures

Proactively manage risk in every business, product and service transaction leveraging available tools

Comply with all applicable banking and investment laws, regulations, company policies and procedures to serve the client’s best interest and enhance client satisfaction

Assist, educate and train customers on how to use self-service technologies such as ATMs, online banking or mobile banking

Leverage available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.

Ensures the branch and vaults are opened and closed on a timely basis.

Enforces dual control procedures at all times.

Andrew Zuroff C.P.A P.C, Brookline, MA

Greet clients, Answering and directing all phone calls, scheduling and managing the company employee’s appointments, tracing client’s payment.

Responsible of the processing & preparing clients tax returns, send their tax & register the information on the systems using Lacerte & quick books programs.

DFW Consultants Inc, Quincy, MA

Leveraged and improved the firm’s direct marketing and management strategies to effectively drive sales and revenue, which contributed toward DFW becoming the #1 sales office in New England for Business to Business, Residential, and Retail sales for our clients

Was promoted into an advisory role which included providing guidance on potential new hires by conducting an extensive number of second-round interviews and evaluating candidates on work ethic, team fit, and integrity

Coached new hires daily; rapidly increasing their knowledge, professionalism, and sales skills

Executive Assistant

July 2021 – Present

Customer Care & Sales Representative

Oct 2019 – April 2021

Teller – Customer Care Representative

Jun 2019 – Oct 2019

Relationship Manager

Nov 2017 – March 2019

Executive Accounting Assistant Accounting Administration May 2017 – Nov 2017

Account Executive; Corporate Trainer

Nov 2014 – April 2015

Hyundai Motors Company, Jeddah, Saudi Arabia

Managed all employee recruitment tactics, from participating in job fairs to scouting new employees online via LinkedIn, Bayit, and Monster.com, to provide the company with quality candidates from Saudi Arabia and its neighboring countries

Conducted extensive candidate phone screenings and first round interviews

Created a unique data base for our office, designed to retain our valued employees

Organized all employee compliance and legal documentation to liaise with Hyundai corporate management and provide them with all requested data and reports

Recruitment Coordinator

Aug 2011 – Aug 2013

Best Western Hotel, Jeddah, Saudi Arabia

Conducted inside and outside sales calls to generate increased business with large corporate clients for a very large Best Western franchise that caters specifically to international VIPs and corporate executives

Generated unique sales leads through extensive research, corporate data, hotel records, and through frequent direct communication with the local chamber of commerce

Handled all in-house special arrangements for all corporate clients, ensuring that their logistical, business, and hospitality expectations were met

Rifrullo Café, Brookline, MA

Manager of all day to day operations of a family-run café including inventory management, payroll, employee scheduling, hiring, and training

Partnered with the owner and head chef on many outreach initiatives to help expand the business using social media marketing and participation in community events

Sonsie, Boston, MA

Promoted quickly to a position responsible for the skillful execution of all coffee production for a large, high-end restaurant in a popular commercial district

Hospitality Sales Coordinator

Jun 2009 - Jun 2011

General Manager

Sept 2015 – Oct 2016

Head Barista

Dec 2016 – May 2017

EDUCATION

Effat University, Jeddah, Saudi Arabia

Major: Human Resources Management

Certificate in Lacert Data Entry Fundamentals Course

SKILLS & INTRESTS

Fluency in Arabic & English

Great Customer Service & Team player.

High performance under pressure.

Microsoft Office Suite, Facebook ads, Twitter, LinkedIn, Google Plus, Prisma Data systems

Equestrian lover, Salsa dance instructor, outdoor enthusiast, and professional dog-sitter

Contact this candidate