Customer Service Call Center
Resume:
Madeline Partain
Driven and Compassionate hard worker
Beaumont, TX 77707
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
RGIS Inventory Specialists - Youngsville, LA
June 2021 to January 2022
Caregiver
Private party - Beaumont, TX
August 2018 to July 2021
Assistance with daily life skills
Customer Service, Caregiver, Marketing
Country Manor Assisted Living - Dayton, TX
January 2017 to August 2018
This is was a 6 bed Assisted Living Facility in which I was in charge of running in which I was the caregiver and doing the marketing full time and also taking care of payments and doing management duties all at the same time.
Caregiver, Medication Tech
Brookdale Senior Living, Kingwood - Kingwood, TX
August 2013 to December 2017
I started off as a caregiver taking care of residents, and then I was delegated to being a Medication Tech in which I was over the caregiver's making sure they were seeing that the Residents were getting proper care and also that the resident's were getting the proper medication that they needed and making sure their vital signs were good and intact.
Marketing Assistant
Oaks at Beaumont - Beaumont, TX
July 2007 to September 2011
Started off as Certified Nursing Assistant taking care of residents, transferred to front desk secretary and from there became the Marketing Assistant. I would tour the building with potential resident's, sign the leases, go over the assessments with the nursing staff. Education
Some College in Nursing
Paris Junior College - Paris, TX
August 2003 to May 2004
High school diploma
Texas High School - Texarkana, TX
August 1994 to May 1998
Skills
• Microsoft Office, word, excel (4 years)
• Customer Service (10+ years)
• Call Center (1 year)
• CSR
• Customer Support (10+ years)
• Customer Care (10+ years)
• Vital Signs (10+ years)
• Caregiving (10+ years)
• Medication Administration (3 years)
• Nursing
• Patient Care (10+ years)
• Senior Care (10+ years)
• Medical Records (3 years)
• Critical Care Experience
• Hospital Experience
• Laundry (10+ years)
• Meal Preparation (10+ years)
• Medical Office Experience (10+ years)
• EMR Systems (3 years)
• Medical Records (10+ years)
• Microsoft Excel (10+ years)
• English (10+ years)
• Microsoft Word (3 years)
• Microsoft Outlook (3 years)
• Computer literacy (3 years)
• Planograms (3 years)
• Merchandising (3 years)
• Hospice Care (3 years)
• Epic
• Triage
• ICU Experience
• Experience Administering Injections (3 years)
• Home Care (10+ years)
• Case Management
• Venipuncture
• Multi-line phone systems
• Medical terminology
• ICD-10
• Anatomy Knowledge
• Physiology knowledge
• Alzheimer's care
• Typing
• Communication skills
Languages
• English - Expert
Certifications and Licenses
CNA
Certified Medication Technician
Assessments
Customer Service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Completed
September 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Receptionist — Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Retail Customer Service — Completed
June 2020
Comprehending and responding to retail customer needs. Full results: Completed
Work Style: Reliability — Expert
June 2020
Tendency to be dependable and come to work
Full results: Expert
Electronic Medical Records: Best Practices — Familiar June 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Caregiver Fit — Familiar
May 2020
Measures the traits that are important for successful caregivers. Full results: Familiar
Work Motivation — Highly Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a driven and a compassionate worker with years of Customer service skills whether it's caring for the elderly or dealing with the public. I'm seeking a position in which I can utilize my skills in, thanks.
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