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Customer Service Account Manager

Location:
Fort Wayne, IN
Salary:
65000
Posted:
December 24, 2022

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Resume:

WESLEY D. BEAMON

Email: adt8jm@r.postjobfree.com Phone: 260-***-**** 7033 Wren Lane Fort Wayne, IN 46835 ACCOUNT MANAGER: REGIONAL ACCOUNT / TERRITORY / GENERAL MANAGER WHOLESALE SALES / INDUSTRIAL SALES /SUPPLY CHAIN MANAGEMENT Results-proven, team oriented leader with 20+ years of accomplishment managing the commercial spectrum of sales, business development, supply chain management, product management and marketing in the wholesale distribution industry. Resilient, positive, confident and willing to make difficult decisions. Thrive in a fast paced, challenging and changing environment.

CORE COMPETENCIES

B2B Sales

Problem Solving

Customer Service

Business Development

Outside Sales

Sourcing

Sales Management

E-Commerce

Branding

Relationship Management

Account Manager/Territory Manager

Strong Interpersonal Skills

WORK EXPERIENCE

.

General Manager of Commercial Sales Noble Supply and Logistics Boston MA 2008- 2019 Privately, minority held Government/Federal Distributor ($400 million)

Became a proven value added solution provider to all customers for securing products needed for requests, sales planning, competitive analysis, understanding the Customer/ Client Relationships, to solve customer needs.

Business development from ground up, to create new B2B sales built on customer relationships and product offering from $15,000 to $4 million annually over the past 11 years. Utilizing catalog, e-commerce platform and monthly sales promotions.

Established sales, product sourcing and purchasing support for State and Local Contract (National Association of State Procurement Officers, NASPO) for our Company. Achieving set goals for department to meet contract commitments on track to reach projected $10 million in sales for first year holding contracts.

Generated success with exceptional customer service, time management, integrity, and solutions for all customer needs based on my extensive product knowledge. Discovered innovative alternate products to achieve competitive advantage to create pricing strategy that generated margin increase from average of 12% to exceed 18% for re-sale business.

Spearheaded emergency support as Account Manager for distributor customers with disaster relief in 2017 from Hurricanes Harvey, Irma and Maria. During a 6-week period awarded orders in access of $6 million in disaster relief products with understanding of Supply Chain Management. INCOM Account Manager Do It Best Corp. Fort Wayne, IN 1995-2008 Privately held Corporation with sales in access of $3 billion annually as wholesale member owned co-op

Implemented new commercial industrial division at Do it Best Corp. starting in 1995.

Team manager for other INCOM employees and was a terrific leadership example with teamwork resulting in gaining new sales from $8 million to over $70 million annually of new business-to-business sales.

Creation of Private Label branding chemical program focused on packaging and display to Do it Best Customers. Resulted in increase of customer new business 45% over 5 year span.

Developed new Marketing and advertising solutions for INCOM customers, creation of marketing tools

(Industrial catalog, e-commerce platform, quarterly sales flyers) and promotions to meet customer demands for use by outside sales managers.

Created new Industrial MRO Vendor programs by negotiating programs for members of INCOM to meet their supply chain needs. Created many new Industrial / Commercial programs with manufactures.

Championed the Habit of Selling, a proven sales training class for the INCOM members, focusing on teaching employees how to sell new customer, basic principles of selling and negotiation training.

Coordinated trade show events, promotions, training seminars for growing industrial / commercial business for members, In addition to on-site training providing product technical sales and administrative support on going to show value and profits based on our key suppliers. ADDITIONAL SKILLS

Excellent computer / analytical skills, including use of Microsoft Office, Utilized NetSuite software, CRM management systems. Experience with Industrial Supply Chain Distribution and in the retail home improvement industry.

EDUCATION

University of Findlay, Findlay Ohio, Bachelor of Science



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