Data Entry Customer Service
Resume:
ROWENA SAMORTIN
Pomona, Ca *****
******.********@*****.***
SUMMARY
A professional, courteous and dedicated individual seeking a rewarding position in an Administration/Clerical who desires a rewarding career with growth opportunities resulting in a successful long-term business partnership.
EDUCATION:
Bassett High School, GENERAL EDUCATION
Mt. San Antonio College
TECHNICAL SKILLS:
Typing 40 wpm
Data Entry
Accounts Receivables
Accounts Payables
Customer Service
File Clerk
Telephone Etiquette
Computer knowledge-Adobe Acrobat, Excel
MS Word, Office Outlook Email, Microsoft Teams, multi-phones, Scanner, fax, calculator, copier
Preparing and arrange documents or merchandise for pick up via FedEx
LaceUp Software
Microsoft Dynamic NAV
Billing
Label Traxx Systems
EXPERIENCE:
8/9/2021-Present
The Label Shoppe
Accounting Clerk
Billing/Issuing & Sending Invoices to customers
Receiving and Sorting incoming payments
Updating accounts receivables, posting customers payments by recording Ach, Cash, Checks, and credit card transactions into Label Traxx System
Daily electronic Deposits of received checks payments
Create weekly and sends A/R Statements to the customers via email
Answer customer inquiry, email invoice copies, statements for customers as requested
Monitor customers accounts details for non-payments, short pays, prepayment and delayed payments
Entering AP invoices, Reviewing Ap invoices, Perform check run functions
Daily Bank Reconciliation, Journal Entries
Request statements/invoices from vendors
Made sure all payments are posted within the month before month ends
Review and release COD customers orders
Calls, email correspondence to customers as necessary to collect on unpaid customers invoices on time
Credit Application Process
Creating files, filing, scanning, pulling documents
Clerical duties as Requested; Including providing support customer service dept when out to lunch/and or vacation
6/18/2016-4/6/2021
Gaytan Foods/Evans Food Group/Benestar Brands
Accounts Receivables
Entering invoices into NAV System
Creating a month end reconciliation for Petty Cash
Posting customers payments by recording cash, checks, and credit transactions into Microsoft Dynamic Nav system
Daily electronic Deposits of received checks payments
Create weekly and sends A/R statements to the customer via email
Answer customer inquiry, email invoice copies, statements for customers as requested
Monitor customer accounts details for non-payments, short pays, and delayed payments
Review A/R aging to ensure compliance
Made sure all payments are posted within the month before month ends
Prepare Weekly count of cash made by cash n carry before Loomis Picks up
Weekly monitor of all DSD Accounts ( Direct Store Deliveries )
Review and release customer orders that have been placed on credit-hold
Calls, emails correspondence to customers as necessary to collect on unpaid customer invoices on time
Collaborate with Sales Manager and Sales Team
Credit Application Process
Maintain Customer files; add and update customer’s information
Answering phone lines, Greet Visitors, sorting daily USPS mails,
Creating files, filing, Scanning, Pulling Documents
Ordering of office supplies, Running errands such as Travel to the bank to cash petty cash checks, ordering/picking up lunch for Corporate visitors
Clerical duties as Requested; Including providing support for the Receptionist when out to lunch/and or vacation
The Label Shoppe/Gaytan Foods
Customer Service
Entering orders/Creating folder for new customers
Preparing Orders Via FedEx
Answering customer inquiry via emails/phone
06/2004 – 09/2015
PCV MURCOR, Real Estate Services
Appraisal Coordinator
Data Entry
Entering of Appraisal and BPO revision request into the Order Tracking System from Mortgage Clients
Proof reading of Appraisal Reports to ensure that all revision has been revised accurately per order. To ensure all client inquiries or requirements are processed and meet within the deadline
Provide a status/ and or answer incoming emails to clients
Identify potential problems and provide resolution
Remedy Staffing
Appraisal Coordinator
Data Entry, Scanning and Filing Appraisal Reports
Proof reading of Appraisals to ensure all client inquiries or requirements are processed and meet within the deadline
Provide a status and or answer incoming emails to clients
Identify potential problems and provide resolution
11/2002 – 06/2004
Electronic Data Systems
Admin Secretary/Reception
Greet visitors, Answering phones and direct incoming calls to appropriate person
Ensure Hiring information for new hires ARE ENTERED
Run hourly missing timecard to ensure in on time
Sort and Distribute Paychecks
Request for BI for new hires, sundry invoices payment for the utility vendors
Schedule appointments for the site Manager
Preparations for site activities such as meals, conference rooms
Ordering of supplies as needed
Preparing and arrange documents or merchandise for pick up Via UPS and FedEx. Distribute outgoing/incoming mails and other miscellaneous tasks, such as reports, copying faxing, filing and type memos
Kelly Services
Admin Secretary/Receptions-Eds
Greet visitors
Answering phones and direct incoming calls to appropriate person
Ensure Hiring information for new hires are entered
Run hourly missing timecard to ensure in on time. Sort and Distribute Paychecks
Request for BI for new hires, sundry invoices payment for the utility vendors. Schedule appointments for the site Manager
Preparations for site activities such as meals, conference rooms
Ordering of supplies as needed. Preparing and arrange documents or merchandise for pick up Via UPS and FedEx
Distribute outgoing/incoming mails and other miscellaneous tasks, such as reports, copying, faxing, file and type memos
04/2001 – 09/2002
Lasertel, Inc.
Asst/Data Entry
Providing support to the Engineers and Technicians such as entering accurate data into the database in a CleanRoom Environment. Monthly inventory of materials, equipment, Order of supplies, materials and equipment
Keeping track of purchase made by the Dept.
Follow up orders from vendors
Preparing and arrange documents for pick up Via UPS/FedEx
07/2000 – 02/2001
Clear Essence Cosmetics
Admin Asst/Customer Service/Receptionist
Answer multi phone lines and direct calls, greet visitors
Type documents, emailing correspondents and answer all customer inquiries
Follow calls to the clients for demand payments and other miscellaneous tasks, such as reports, copying, faxing, file confidential information and other duties requested or needed
Contact this candidate