Melissa Sheffield

Dayton, OH *****

adt8h6@r.postjobfree.com

+1-937-***-****

Aiming to leverage a proven knowledge of conflict resolution, customer communications and customer retention skills to successfully fill the Customer Service role at your company. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Luxottica Retail- EyeMed Vision Care - Mason, OH

April 2021 to Present

Connect with customers via phone, chat, or email concerning their order or product inquiries. I do a lot of Back Office work for my team: refunding, price adjustments. Just anything they are needing and cannot do themselves.

Customer Service Associate

Continental Message Solutions, Inc - Columbus, OH

December 2020 to Present

Take messages and relay messages to clients of the company. Clerk/Cashier

Bureau of Motor Vehicles

September 2020 to Present

Customer service, cash handling, commuter skills, telephone skills. Customer Service Agent

Luxottica - Mason, OH

Present

• Operated the live chat

• Confirmed payments, refunds, etc.

• Explained products and benefits

• Maintained up-to-date knowledge of customer accounts

• Answered phone and assisted customers with changes

• Provided assistance to clients

Tax Preparer

Titan Tax - Dayton, OH

January 2013 to March 2020

Compute taxes owed or overpaid, using adding machines or personal computers, complete entries on forms, following tax form instructions and tax tables. Customer Service Representative

INFOCISION

October 2006 to August 2019

Confer with customers via telephone about products or service, take or enter orders, create and cancel accounts, and obtain details of complaints

Customer Service Specialist

Victoria's Secret - Kettering, OH

October 2015 to May 2018

Keep records of customer interactions or transactions, recording details of inquiry, complaints or comments, as well as action taken. Check to ensure that appropriate changes were made to resolve customer's problems

State Tested Nursing Assistant Riverside Rehabilitation Center Riverside Rehabilitation Center - Dayton, OH

August 2005 to December 2011

Provided physical support to assist patients to perform daily living activities such as: getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising. Pharmacy Technician

WALGREENS

April 2001 to June 2002

Receive written prescription or refill request's and verify that information is complete and accurate. Establish or maintain patient profiles, including lists of medications taken by individual patients. Compute charges for medication or equipment dispensed to patients and enter data in computer Education

Bachelor's in Psychology

Grand Canyon University - Dayton, OH

January 2019 to Present

Skills

• Problem-solving Computer Telephone Professionalism

• Time Management

• Microsoft Excel

• Home Care

• Microsoft Office

• Pharmacy Technician Experience

• Nursing

• Vital Signs

• Tax Experience

• Patient Care

• Basic math

• Negotiation

• Customer service

• Live Chat

• Computer skills

• Caregiving

• Data entry

• Recruiting

Certifications and Licenses

CPR Certification

CNA

Pharmacy Technician License

State Tested Nursing Assistant

CPA

Assessments

Work Style: Reliability — Highly Proficient

July 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Typing — Highly Proficient

June 2020

Transcribing text using a standard keyboard

Full results: Highly Proficient

Customer Service — Highly Proficient

June 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Sales Skills — Highly Proficient

June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

October 2020

Applying customer service skills in a call center setting Full results: Proficient

Verbal Communication — Highly Proficient

November 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Following directions — Highly Proficient

April 2021

Following multi-step instructions.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

My contact information is not accurate. 937-***-****. Thank you for considering me for the position.

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