Customer Service Representative
Resume:
Melissa Sheffield
Dayton, OH *****
**********************@***********.***
Aiming to leverage a proven knowledge of conflict resolution, customer communications and customer retention skills to successfully fill the Customer Service role at your company. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Luxottica Retail- EyeMed Vision Care - Mason, OH
April 2021 to Present
Connect with customers via phone, chat, or email concerning their order or product inquiries. I do a lot of Back Office work for my team: refunding, price adjustments. Just anything they are needing and cannot do themselves.
Customer Service Associate
Continental Message Solutions, Inc - Columbus, OH
December 2020 to Present
Take messages and relay messages to clients of the company. Clerk/Cashier
Bureau of Motor Vehicles
September 2020 to Present
Customer service, cash handling, commuter skills, telephone skills. Customer Service Agent
Luxottica - Mason, OH
Present
• Operated the live chat
• Confirmed payments, refunds, etc.
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts
• Answered phone and assisted customers with changes
• Provided assistance to clients
Tax Preparer
Titan Tax - Dayton, OH
January 2013 to March 2020
Compute taxes owed or overpaid, using adding machines or personal computers, complete entries on forms, following tax form instructions and tax tables. Customer Service Representative
INFOCISION
October 2006 to August 2019
Confer with customers via telephone about products or service, take or enter orders, create and cancel accounts, and obtain details of complaints
Customer Service Specialist
Victoria's Secret - Kettering, OH
October 2015 to May 2018
Keep records of customer interactions or transactions, recording details of inquiry, complaints or comments, as well as action taken. Check to ensure that appropriate changes were made to resolve customer's problems
State Tested Nursing Assistant Riverside Rehabilitation Center Riverside Rehabilitation Center - Dayton, OH
August 2005 to December 2011
Provided physical support to assist patients to perform daily living activities such as: getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising. Pharmacy Technician
WALGREENS
April 2001 to June 2002
Receive written prescription or refill request's and verify that information is complete and accurate. Establish or maintain patient profiles, including lists of medications taken by individual patients. Compute charges for medication or equipment dispensed to patients and enter data in computer Education
Bachelor's in Psychology
Grand Canyon University - Dayton, OH
January 2019 to Present
Skills
• Problem-solving Computer Telephone Professionalism
• Time Management
• Microsoft Excel
• Home Care
• Microsoft Office
• Pharmacy Technician Experience
• Nursing
• Vital Signs
• Tax Experience
• Patient Care
• Basic math
• Negotiation
• Customer service
• Live Chat
• Computer skills
• Caregiving
• Data entry
• Recruiting
Certifications and Licenses
CPR Certification
CNA
Pharmacy Technician License
State Tested Nursing Assistant
CPA
Assessments
Work Style: Reliability — Highly Proficient
July 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Typing — Highly Proficient
June 2020
Transcribing text using a standard keyboard
Full results: Highly Proficient
Customer Service — Highly Proficient
June 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Sales Skills — Highly Proficient
June 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
October 2020
Applying customer service skills in a call center setting Full results: Proficient
Verbal Communication — Highly Proficient
November 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Following directions — Highly Proficient
April 2021
Following multi-step instructions.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
My contact information is not accurate. 937-***-****. Thank you for considering me for the position.
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