MICHELLE VENTER

Cell: 073******* Email: adt8h0@r.postjobfree.com

Address: ** **** ******, ******, *******,Kzn

P ROFESSIONAL S UMMARY

I have 17 years working experience spanning across the various customer service industries. I have extensive experience in finance administration and data capturing.

I am customer orientated, a team player and very result orientated. I am a quick leaner and an ego to take on new challenges within the organization whatever they may be. I have also run a business managing 11 staff inclusive of the finance administration.

E X P E R I E NCE

Personal Assistant/ Intern Property practitioner l East Coast Realtors l Uvongo July 2020 - July 2022

+ Opening/closing of the Office, Handling and monitoring keys of Properties.

+ Making appointments

+ Liaising with conveyancing attorneys, bond originators, Caretakers and Customer Service in person, Telephonically and on email. Submitting all necessary documentation.

+ Manage & Update agent’s website and online listings, drafting of advertisements, editing of photos.

+ Management of office stock and all administrative functionalities

+ Schedule client service follow up calls.

Administrator Moors & Dlamini Attorneys Port Shepstone Aug 2019 – April 2020

+ Drafting of legal documents for attorney as required on Lawpac

+ Providing and communicating with the Sheriff of the court

+ Managing procedure and Drafting of legal documents for Debt collecting Hospitals and Primary schools Credit Controller Life Healthcare Head office Illovo GP June 2014 – April 2019

+ Financial management for Life Healthcare and non-medical aid patients with regards to refunds

+ Stakeholder management with directly 20 hospitals and patients associated to these 20 hospitals

+ Financial management of accounts and follow up of outstanding accounts from non-medical aid patients Manager Auto buddy GP March 2011 – Jun 2014

+ Family business with various branches

+ Direct, guide and manage the staff to ensure the customer’s needs and deliver of service is met.

+ Successful relationship management with customers and staff.

+ Management of stock and all administrative functionalities Personal administrator to Attorney Vos Attorneys GP Jan 2009 – Feb 2011

+ Drafting of legal documents for attorney as required

+ Providing and communicating with the Sheriff of the court

+ Managing all legal administration and documentation for Road Accident Fund

+ Managing procedure and Drafting of legal documents for Debt collecting for Doctors and Dentist customers. Telesales and administrator Spectacle Warehouse Hillfox GP Aug 2007 – Dec 2008

+ Maintain and grow the customer base of spectacle warehouse

+ Maintenance of personal data of existing customer base

+ Plan and follow up appointments of regular customers Call center Agent Clover GP July 2006 – July 2007

+ Managing and capturing orders for 80 Stores in the free State Area

+ Managed and distributed daily reports to management.

+ Communicating with Reps and branch managers/warehouses regarding delivery of stock as per store request Reception and Personal Assistant Mariston Hotel GP Feb 2003 – June 2006

+ Relationship Management with customers and vendors, negotiated pricing and fees for services and maintenance, while ensuring the continuation and enhancement of services. Slashed administration costs.

+ Financial Management of accounts, data capturing - booking in monthly customers & Nsfas students and follow up of outstanding payments

+ Manage maintenance issues required by Customers and hotel

+ Managing complaints from customers & sometimes standing in to oversee housekeeping 30 Floor Hotel E DUCATION

Florida Hoerskool

Roodepoort Collage NIC and N3 2002

S K I L L S

• Customer orientated • Organized

• Results driven • Patient

• Self Motivated nature

• Conflict resolution

R E F E R E N C E S

Sandy Roodt 084-****-***

Stanford Chabayanzara 011-***-**** / 079-***-****

Steve Prinsloo 083-***-****

Magdel Vos 083-***-****

Anneke Smalman 082-***-****

Ryan & Mari Moors 084-***-**** / 039-***-****

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