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Customer Service Assistant Manager

Location:
Denver, CO
Posted:
December 24, 2022

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Resume:

Jasmine Smith

Aurora, CO *****

adt8gf@r.postjobfree.com

+1-405-***-****

Customer-service professional offering 2+ years of working remote recruiting experience with manager background in the service industry for 8 years. Within my current role, I have been able to provide talent and built a reputation as a trusted and reliable source for recruiting and finding talent that the company is looking for. Tracking record of success recruiting, implementing new strategies for HR talent and providing onboarding and training practices to new candidates. Work Experience

Talent Acquisition Partner

Project Outlier - San Diego, CA

April 2022 to Present

• Working with CEO to make appropriate accommodations for stakeholders

• Recruiting candidates from phone screening to setting up interviews with Directors

• Handling onboarding from start to finish

• Making offers to candidates

• Utilizing time management and multitasking skills to recruit the best talent

• Utilizing Docusign to script offer letters, and phone screening candidates.

• Working with Directors on their availabilities as well as establishing what they are looking for within particular biotechnical and pharmaceutical roles that are needed

• Fast learner, able to adjust to new dimensions of a project that may go a different direction

• Developing strong relationships with hiring managers and candidates for the full recruiting experience

• Managing and coordinating the recruitment process by doing background check authorizations and assisting with the onboarding process from beginning to end

• Being the admin utilizing our application tracking system to update candidate update requirements as needed

• Scheduling interviews with Directors, following up with Directors on specific feedback and following up with candidates

HR Training and Onboarding Specialist

Premier Roofing Company

March 2020 to April 2022

• Implementation of new Software that will be accessible to all current/new employees

• Posting new jobs on various career sites

• Assisting with full recruitment process

• Interviewing candidates and setting up final interviews

• Screening applicants and sending offer letter

• Handling projects that will help recruiting strategies for all candidates to better further their career

• Working with different managers in different time zones to ensure that expectations are being met by candidate pool

• Developing/recruiting talent for further expansion of new locations and branch openings Assistant Manager, Lead of Operations

Chase Bank - Highlands Ranch, CO

November 2019 to March 2020

• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture

• Process and assist customers with transactions

• Introduce customers to your branch team who will build relationships and assist with specialized financial needs

• Make customers’ lives easier by setting up self-service options to access their accounts 24 hours a day/7 days a week

• Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards

• Assist with scheduling as necessary

• In the absence of the Branch Manager or designated banker, you’ll be given responsibility to communicate branch priorities throughout the day

Server

Eddie Merlot's

May 2019 to January 2020

• Build rapport with clientele to ensure that they become repeat customers which also allows my sales to rank the highest among all waiters

• Greet customers, assist with seating patrons while providing excellent customer service along with extensive knowledge on the menu

• Assist with opening and closing duties needed for the restaurant culture

• Operating training facilities that helped with new teammates

• Organization and money handling

• Professional attitude and acclimated to change at any moment Senior Service Manager

Saltgrass Steak House-Landry's Inc

August 2011 to May 2019

• Manager responsibilities such as writing server/bar/host schedules, ordering office supplies, setting up meetings, payroll

• Interviewing new talent to help meet sales quota

• Ensuring that all safety procedures are being met/up to date

• Delegating job roles to other staff when needed

• Sales tracking for quarterly goals, bar operations, salesmanship tracking, alcohol certifications and employee filing/maintenance

• Providing a high level of customer service and problem solving in escalated situations

• Checking cash balances at the end of each shift such as counting money and tipping out the staff.

• Providing leadership while holding employees to a high standard and ensuring each shift is completed at a high level of execution for both staff and customers. Education

Bachelor's degree in Psychology

Metropolitan State University of Denver

Skills

• Employee Orientation

• Training & Development

• Roofing

• Administrative Experience

• Management

• Recruiting

• Payroll

• Human Resources

• Research

• Office Management

• ATS

• Talent Acquisition

• Workday

• HR Sourcing

• Project Management

• Performance Management



Contact this candidate