End Associate Service Representative
Resume:
April Madrid
El Paso, TX *****
adt8f6@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front End Associate/Cashier
Spec's Family Partners - El Paso, TX
June 2021 to Present
1. Know and actively demonstrate, daily, our Company Mission Statement and Core Values. 2. Greet guests with a smiling face and helpful demeanor, use our Guest Services script based on the division in which they serve. For Specs locations: offer the 5% discount, ask for the Specs Key, call the guest by name (if possible), offer additional items, offer the opportunity to give to the charity of the month, and thank the guest for their business.
3. Operate cash register or electronic scanner and look up products as needed to access UPC codes or prices.
4. Ensure proper pricing by scanning the correct barcode. 5. Properly use and maintain computers, registers, and scanner equipment. 6. Suggestively sell items to guests at the register and offer add-on items, including the charity of the month.
7. Monitor merchandise brought to the register by stockers so that the accurate amounts are charged to the guest.
8. Redeem coupons and weigh produce items when required. 9. Receive cash, checks, debit cards, credit cards, or gift cards. 10. Issue receipts and any change due.
11. Accurately count change back to the guest. No, do not just hand a wad of bills and change to the guest.
12. Bag or box merchandise. Is business-minded when using bags (double bag only when asked by the guest for multiple bottle orders, use boxes) and bottle protectors (no, not every bottle needs one). 13. Assist with carry-outs when needed and feasible. 14. Compute and record totals of all transactions on daily record sheet. 15. Keep work area clean and neat and do not overstock counter with merchandise. 16. Count down drawer at end of shift and prepare final drop. 17. Answer questions and provide information to guests. 18. May resolve guest complaints with courtesy and respect. 19. Stock shelves and check price tags as needed.
20. Monitor checkout station, making sure all needed tools such as register paper and paper bags are in stock.
21. Prepare assigned areas for inventory and assist in the inventory process if needed. 22. Carry out directives of management efficiently. 23. Fulfill responsibilities with care and attention to detail. 24. Practice teamwork and cooperation with others. 25. Possess time management skills and be able to prioritize tasks. 26. Ability to manage stress in a fast-paced environment. 27. Stand for most of shift, bend and walk occasionally. Use arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 25 pounds regularly and up to 50 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more occasionally. Communicate with and understand team members and guests. See product and payment methods. Customer Service Representative
GC Services - El Paso, TX
December 2020 to May 2021
Assist customers with info on accounts,
Resolve customer complaints
Provide safety and friendly assistance while on calls
• Managed customer accounts
• Resolved customer issues
Merchandise Associate
TJ Maxx - El Paso, TX
October 2020 to January 2021
• Maintain and safe and clean work environment.
• Help customers find the desire product
• Greet customers in a friendly manner
• Work cash registers/ handle transactions
Bartender/Waitress/Cashier
Adobe horseshoe dinner theater - El Paso, TX
October 2018 to November 2019
• Attend customers
• Handle cash register/transactions
• Maintenance
• Multitask between roles
• Develop a great customer service
• Ability to work under pressure
Education
None in Creative Writing
New Mexico State University-Main Campus - Las Cruces, NM August 2017 to May 2018
High school diploma or GED
San Elizario High School - San Elizario, TX
August 2014 to June 2017
Skills
• Call Center
• Customer Service
• Customer Support
• Bartending
• Serving Experience
• Host/Hostess
• Restaurant Experience
• Writing Skills
Languages
• English - Fluent
Certifications and Licenses
TABC Certified
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