KeArra Craddock

Kansas City, MO *****

adt8el@r.postjobfree.com

+1-816-***-****

Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Work Experience

Customer Service Representative

TDB Communications - Overland Park, KS

August 2020 to December 2022

• Provided exceptional customer service to claimants about their unemployment benefits

• Interacted with claimants through live chats

Nursing Assistant

Good Samaritan Society - Olathe, KS

January 2022 to November 2022

Credit and Collection Representative

Five Star Call Centers - Kansas City, MO

April 2018 to June 2020

• Monitored accounts to identify outstanding debts.

• Took actions to encourage timely debt payments.

• Contact clients to ask about their overdue payments.

• Process payments and refunds.

• Resolved billing and customer credit issues.

Education

High School Diploma

Ruskin High School - Kansas City, MO

May 2019

Skills

• Cash handling

• Greeting

• Scanner

• Scanning

• Time management

• Credit

• Cash management

• Customer relations

• Operations

• Excellent multi-tasker

• Multi-tasker

• Strong communication skills

• Team player

• Security

• Training

• Warehouse operations

• Quality assurance

• CSR

• Call Center

• Customer Service

• Customer Support

• QuickBooks

Assessments

Call Center Customer Service — Highly Proficient

November 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Safety regulations

• Project management

• Quality assurance

• Effective communication

• Customer relations

• High-energy attitude

• Scanner operations

• Customer greeting

• Issue resolution

• Coin counting

• Payment processing

• Cash management

• Security monitoring

• Credit and cash transactions

• Product recommendations

• Customer assistance

• Cash drawer balancing

• Liquor regulations and compliance

• Excellent multi-tasker

• Organized

• Perfect attendance record

• Strong communication skills

• Barcode scanning

• Approachable

• Flexible schedule

• Dedicated team player

• Excellent time management

• Cheerful and energetic

• Cash handling accuracy

• Time management

• Reliable and dependable

• Employee training

• Working independently

• Warehouse operations

• Communication

• Materials handling and transport

Contact this candidate