Customer Service Call Center
Resume:
KeArra Craddock
Kansas City, MO *****
**************@*****.***
Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Work Experience
Customer Service Representative
TDB Communications - Overland Park, KS
August 2020 to December 2022
• Provided exceptional customer service to claimants about their unemployment benefits
• Interacted with claimants through live chats
Nursing Assistant
Good Samaritan Society - Olathe, KS
January 2022 to November 2022
Credit and Collection Representative
Five Star Call Centers - Kansas City, MO
April 2018 to June 2020
• Monitored accounts to identify outstanding debts.
• Took actions to encourage timely debt payments.
• Contact clients to ask about their overdue payments.
• Process payments and refunds.
• Resolved billing and customer credit issues.
Education
High School Diploma
Ruskin High School - Kansas City, MO
May 2019
Skills
• Cash handling
• Greeting
• Scanner
• Scanning
• Time management
• Credit
• Cash management
• Customer relations
• Operations
• Excellent multi-tasker
• Multi-tasker
• Strong communication skills
• Team player
• Security
• Training
• Warehouse operations
• Quality assurance
• CSR
• Call Center
• Customer Service
• Customer Support
• QuickBooks
Assessments
Call Center Customer Service — Highly Proficient
November 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Safety regulations
• Project management
• Quality assurance
• Effective communication
• Customer relations
• High-energy attitude
• Scanner operations
• Customer greeting
• Issue resolution
• Coin counting
• Payment processing
• Cash management
• Security monitoring
• Credit and cash transactions
• Product recommendations
• Customer assistance
• Cash drawer balancing
• Liquor regulations and compliance
• Excellent multi-tasker
• Organized
• Perfect attendance record
• Strong communication skills
• Barcode scanning
• Approachable
• Flexible schedule
• Dedicated team player
• Excellent time management
• Cheerful and energetic
• Cash handling accuracy
• Time management
• Reliable and dependable
• Employee training
• Working independently
• Warehouse operations
• Communication
• Materials handling and transport
Contact this candidate