VERNORA S. LEE

*** ****** ******* *****

Birmingham, Al 35217

Phone: 205-***-****

E-mail: adt8ee@r.postjobfree.com

OBJECTIVE

To secure employment with a reputable company offering an opportunity for future growth and advancement.

SUMMARY OF QUALIFICATIONS

Possesses varied skills from data entry, excellent phone voice, customer service skills, 10-key, Microsoft Office Suite.

WORK EXPERIENCE

Microtel by Wyndham Gardendale, AL-Night Auditor (10/2018-Present) Assists customer with frequent check-ins/check-outs, handles any customer issues as needed, runs night audit, and make sure that all ledgers balances for the night and the end of the month. Sets up breakfast and make sure everything is stocked before leaving in the morning.

Hampton Inn Fultondale, AL-Night Auditor (January 2018-September 2018) Assists customer with frequent check-ins/check-outs, handles any customer issues as needed, runs night audit, sets up breakfast before leaving in the morning.

The Home Depot Trussville, AL-Part-time Cashier (10/2014-May 2015)Collected payments by cash, checks, credit and debit cards. Assisted customers with courteous, efficient, and prompt checkouts.

E-staff Temp Service/Regions Bank Hoover, AL-Bankcard Processor (1/2013 - 10/2013) Received and reviewed Regions credit card applications for underwriter's approval and denials. Assisted branch officers by phone and email.

E-staff/Blue Cross Blue Shield, Hoover, AL-Claims Data Entry Clerk (11/2011-1/2013)Processed disenrollment for the Annual Election Period,Ensured member accounts were accurately updated by completing change of addresses as needed, updated member name changes, and Medicare contract numbers. Entered contract and provider info into Pega system as verification for payment of claims. Handled disenrollment for annual election period, batched work for imaging and worked mail flow and returned mail as needed.

Venturi Staffing/Cahaba GBA, Birmingham, AL-ACIS/Coder-Keyer (9/2008 - 7/2011)Prepped batches for Acising for Alabama, Georgia and Mississippi key batch claims, labels and files numerically on shelves for financial and audit analysts. Served also as an acis/keyer clerk for the Financial Analysts and MSP analysts to work their claims as needed.

T-Mobile, Birmingham, AL-Financial Service Representative (10/2001 - 10/2007) Called customers on past due balances, collected payments restored services and assisted with any disputes and issues. Assistant Manager/Leasing Agent.

Candy Mountain Apartments Centerpoint, AL Managed 176 unit apartment complex greeted residents and potential tenants, issued applications, Processed credit reports, typed and mailed approval/denial letters, accepted rent and security deposits, gave receipts, submitted maintenance work orders, answered phones, filed and followed up on tenant files, completed unit inspections, prepared and explained leases and tenant rules, ran office errands and was on call for emergencies as needed.

Hudson City AOH Church of God-Church- Van Driver who picked up people for church and returned back home on Sundays after church. Enjoyed driving for over 5years.

S & P Transportation-Daily Picked up special needs people for doctor’s appointments and took them to the treatment centers for daily checkups and for activities to enjoy. I drove for this company for 2 years.

EDUCATION

Vocational Certificate or Credential

Herzing Institute Birmingham, AL

Graduated December 1984 Received Secretarial-Clerical Diploma

UAB-Data Entry May 1986 Clerical Received Data Entry Certificate

High School John H. Phillips Birmingham, 1983 Graduate AL High School Diploma

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