Kasandra L Hunter.

**** * ******* **.

Scottsdale, Az 85257

480-***-**** cell please text first

adt882@r.postjobfree.com

adt882@r.postjobfree.com

EDUCATION:

UNIVERSITY OF PHOENIX 12/28/2009 – 5/22/2011 HEALTHCARE PHARMACY TECHNICIAN GATEWAY COMMUNITY COLLEGE 1993 GED

WORK EXPERIENCE:

11/16/2022- Current

Wipro ltd, I am currently working remotely for Wipro on a 3rd party vendor contract for Cigna Medical Group in the billing and enrollment department. My job duties are to assist members in making payments on medical insurance policies as well as verifying members and complying with strict Hippa laws. I am constantly multitasking between 2 monitors and account information, terminating health insurance policies and reinstating policies, quoting health insurance rates for the members, updating as well as sending account updates such as address changes, email, and phone numbers over to our processing team to update in the back end of the system .

I also am documenting any and all policies with notes while adhering to Cigna’s average call center handle time and work time

11/01/2018- 02/12/2020

Postmates Delivery Driver

I use the online postmates fleet app to accept customers orders for various items such as going to the grocery store or clothing store, and pick up and purchase items requested in the app as well as food orders from local restaurants. I make sure that I have all items listed in the app, pay for items or food, pay for items with postmates prepaid card then deliver items or food to customers, I reach out to customers when there is a delay or items are unavailable and offer a substitute product or food item if what they ordered is unavailable or I am running behind schedule due to traffic or extra stops added along the route. I go out of my way to make sure customers are beyond satisfied. 03/2013- 09/2014 SEARS HOLDING CORPORATION

INBOUND CUSTOMER SERVICE REP/ TECHNICAL SPECIALIST/SALES Job Duties :

Answering inbound customer calls and troubleshoot issues that the customers had with their appliances by asking questions and walking them through simple steps to see If the customer's issue could be resolved by our technical support,

team in my department, as well as setting up service call appointments and ordering parts once the issue was determined that a technician needed to be sent out for a service call, also setting up service on annual preventive maintenance checks . Reviewing service contracts when customer's had a question on their protection coverage, I would upsell contracts on a cash call to save customers money in the long run, I would also offer a free home improvement consultation as a Thank you for being a loyal customer 2000-2012 STAY AT HOME MOM

2000 (TEMP SERVICE) NOVARTIS Pharmaceutical COMPANY INBOUND CUSTOMER SERVICE REP

Job Duties:

I worked as a customer service agent enrolling new patients into the patient assistance program for medications made by Novartis. This was a temporary job. 1999 (TEMP SERVICE) LIBERTY MUTUAL INSURANCE COMPANY RECEPTIONIST

Job Duties:

I worked as a receptionist, filing, answering phones, stamping and preparing outgoing mail. I also typed up insurance cards as well as proof of homeowner's insurance documents for loan companies. 1995-1999 (KELLY TEMP SERVICE) UNITED

STATES POSTAL SERVICE CALL CENTER

INBOUND CUSTOMER SERVICE REP/SUPERVISOR/ ESCALATION CALLS Job Duties:

I worked as an inbound customer service representative taking incoming calls for customers that had issues with lost or stolen mail, needed to trace a package or needed general information about the post office hours and locations. IN 1997 I was promoted to a supervisor handling calls and responsible for calling and researching lost packages of express mail to find the current location of the packages as well as the last point of origin. I handled supervisor calls for customers that were angry and wanted to file a complaint or compliment, I also addressed all of their concerns. 1998-2002 Various temp jobs from customer service to clerical, office assistant, secretary

1991-1995 BANK OF AMERICA

INBOUND CUSTOMER SERVICE REP/TRAINER/COACH/FRAUD

Job Duties:

I worked as an inbound customer service agent helping customers with their account balance, items that had cleared their accounts and any account information that they needed, I also helped to train the new hires as a coach and was promoted to work in the call center on atm fraud and stolen and lost credit cards, I filed reports on any suspicious activity on a customer’s account when reported. SKILLS:

Typing 50wmp, Proficient in Windows XP, Vista, and windows 7, and windows 10 .Proficient in MS Word, Excel, and Powerpoint, Internet explorer 7, 8, and 9, 10, Microsoft edge, Outlook, Chrome, and Safari browsers working remotely, adhering to avg handle times, Cisco (Finesse) phone system

INTERESTS AND HOBBIES:

HEALTHCARE, SCIENCE, MUSIC, Family

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