Customer Service Crew Member
Resume:
Javon Binder
Lawton, OK *****
*********@*****.***
Skills
Customer Service
Cleaning and Sanitizing
Teamwork and Collaboration
Drive-Thru Operations
Store Opening and Closing
Taking Orders
Multitasking
Speed of service
Quality Control Checks
Clear Communication
Employee Training and Supervision
Stocking and Replenishment
Payment Processing
Cash Handling
Documentation and Recordkeeping
Collaboration and Teamwork
Equipment Troubleshooting and Maintenance
Time Management and Prioritization
Attention to Detail
Education and Training
Cameron University Lawton, OK
Some College (No Degree) Buisness
Summary
I was an excellent worker in fast foods at the age of 16 when I got my first job.. My manager thought I was a natural.. as I transition to retail,, I gained more experience.. I learned how to effectively manage the department of operations at Walmart, working with people of different ages, backgrounds, personality, etc. I can offer speed of service, excellent customer service. I'm a good at multitasking and I can bring more customers and a more positive outlook with a big smile to the company of whatever or whoever I work for. I been in customer service for 12 years plus. Over 3 years in fast food, 5 years in retail, about 4 years in quick stores, etc. I am very knowledgeable on customer service.
Experience
March 2022 - Current
McDonald's Restaurant - Lawton, OK
Crew Member
Packaged menu items into bags or trays and placed drink orders into carriers.
Served food quickly for positive guest experiences.
Organized and restocked supplies to support operations and team productivity.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Stocked shelves and cases with new or transferred items.
Wiped down tables and equipment, swept and refilled stock.
June 2020 - February 2022
Fluffy's Quick Stop - Lawton, OK
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Answered product questions with up-to-date knowledge of sales and store promotions.
Accepted cash and credit card payments, issued receipts and provided change.
Processed sales transactions to prevent long customer wait times.
Answered customer questions and provided store information.
Used suggestive selling techniques to promote add-on sales.
Delivered high level of customer service to patrons using active listening and engagement skills.
Discounted purchases by scanning and redeeming coupons.
Worked closely with front-end staff to assist customers.
February 2019 - February 2022
Dollar General Market - Lawton, OK
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Accepted cash and credit card payments, issued receipts and provided change.
Processed sales transactions to prevent long customer wait times.
Answered customer questions and provided store information.
Used suggestive selling techniques to promote add-on sales.
Worked closely with front-end staff to assist customers.
Processed refunds for worn, damaged and broken merchandise.
July 2020 - September 2020
Howard-harris Funeral Services - Lawton, OK
Apprentice
Working in prep room embalming and dressing the deceased
Helping with viewing and funeral services
Answering phone calls taking messages
Washing cars
Cleaning the establishmet
November 2018 - April 2019
Popeyes - Lawton, OK
Crew Member
Served food quickly for positive guest experiences.
Prepared food for various recipes by washing, peeling and dicing ingredients.
Organized and restocked supplies to support operations and team productivity.
Took orders from patrons and input selections into store computer system.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Stocked shelves and cases with new or transferred items.
Upheld high standards of productivity and quality in operations.
June 2012 - March 2015
Walmart Supercenter - Lawton, OK
Customer Service Manager
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated and authenticated returns, exchanges and voids.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Delivered continuous training to associates to maximize performance and customer relations skills.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Evaluated employee job performance and motivated staff to improve productivity.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Monitored phone calls to provide feedback and coaching.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Organized client contracts, records and reports to strengthen traceability.
Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
March 2016 - July 2017
Walmart Market - Lawton, OK
Customer Service Manager
Upheld quality control policies and procedures to increase customer satisfaction.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated and authenticated returns, exchanges and voids.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Delivered continuous training to associates to maximize performance and customer relations skills.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Evaluated employee job performance and motivated staff to improve productivity.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Monitored phone calls to provide feedback and coaching.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Relayed customer feedback to cross-functional teams to improve products and services.
Organized client contracts, records and reports to strengthen traceability.
Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Processed documentation and troubleshot discrepancies to build client rapport.
Reviewed accounts for payments received or approved credit arrangements.
Conducted training and offered staff development opportunities to decrease process lags.
Audited customer account information to identify issues and develop solutions.
Led team engagement to assist cross-functional departments and achieve goals.
Explained benefits, features and recommendations to maximize client retention.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Conducted research and reviewed findings to solve customer issues.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
February 2011 - June 2012
Whatabuger - Lawton, OK
Cashier
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Processed sales transactions to prevent long customer wait times.
Answered customer questions and provided store information.
Used suggestive selling techniques to promote add-on sales.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped with purchases and signed customers up for rewards program.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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