Medical Billing Customer Service

Whitney Hawkins

** ***** **** ***********, ** *2157 501-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with 1+ year of healthcare industry experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Well-organized, manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Work as part of a team and maintain a professional and positive environment.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint Typing Speed: 37 WPM.

Computer Softwares: Zoom Google Docs.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Applied Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Stay-at-Home Parent – Springfield, AR 12/2009 – Present

Homemaker

Ensure household duties are completed in a timely manner.

Develop, manage, and maintain a budget effectively.

Coordinate medical care, meals, and social activities.

Provide encouragement, support, and access to activities that enable the development of skills.

Jonesboro Human Development Center – Jonesboro, AR 02/2008 – 12/2009

Personal Care Aide

Supported individuals with developmental disabilities.

Provided assistance with daily activities such as meal preparation and planning, medication administration, and personal care.

Facilitated community involvement by accompanying individuals on outings in the community or providing transportation to work or other activities.

Partnered with clinical staff to support therapeutic and behavioral plans.

Reported changes in client condition and document services provided.

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