Service Representative Call Center

Malou P.Johnson

Email address: adt86m@r.postjobfree.com

QUALIFICATIONS

Computer Skills: Microsoft Office Applications( Microsoft Office :Word, Excel, PowerPoint)

Knowledgeable in Accounting and Business Management

Effective Telephone Marketing Skills

Creative Lead-generation Systems

Customer Service Oriented

PROFESSIONAL SUMMARY

Service oriented Sales and Customer Service Representative with 13-years background in Business Process Outsourcing. Core competence includes sales, customer services and computer skills as well as an excellent communication and time management skills. Handle task with accuracy and efficiency.

WORK EXPERIENCE

Conduit Global Call Center

7000 Goodlett Parkway Cordova Tennessee 38016

Urgent Care Representative

Feb 20,2019- March 2019

Urgent Care Representative

Work at home

March 2019 to September 17,2022

Reach out to all assigned vendors in the county within Tennessee state for Same Day/Next Day urgent trips to secured transportation for Managed Care Organization member going to their medical appointment.

Provide different options and exhaust all resources for the member to make it to the appointment.

Send out manifest to the vendors that can accommodate the trip.

Fix errors from Tier 1 agents when they booked the wrong reservation.

Contact member once transportation is secured.

Assist members to take the survey.

Conduit Global Call Center

7000 Goodlett Parkway Cordova Tennessee 38016

Customer Service Representative ( Tier 1)

January 26,2017 – Feb 2019

Handles calls to secured a non-emergency medical transportation for Managed Care Organization by wheelchair, stretcher and ambulatory.

Schedule the trips for the member that require attention to details to prevent no show or cancellations appointments.

Assist members for an advanced and same day cancellation for their reservation.

Contact facilities to verified the urgency of the trip

Contact vendors that can accommodate for stretcher trips and ensure reliable arrival time to the appointment.

Modify or change for any changes in the reservation.

Concentrix Call Center

Pueblo de Oro IT Park; Cagayan de Oro, Philippines

April 15, 2014 to July 25, 2014

Product Support Representative

Provides customer service solutions to different clients needing assistance, provides information in response to inquiries about the services and handles and resolves complaints.

Teletech Call Center

880 A.S. Fortuna Banilad Mandaue Cebu City, Philippines

October 26, 2009- October 1, 2013

Customer Service Representative

Handles incoming calls that is related to a product whether it’s an order, questions, payments, complaint and selling product to the customers.

ClearVision Call Center, Cagayan de Oro, Philippines

Oct 2007 – June 30, 2009

Contact Service Representative ( Team Lead)

Reporting to the company President, directly responsible for the success of 3-sales specialists in the field of Outbound-Call Center with the emphasis in the Mortgage and Real Estate industry.

Assisted in the planning, development and successful launching of a new company which included site-assessment, lease-contract negotiation, cost analysis, acquiring applicable permits, and employee recruitment.

Lead a Team that canvasses a Database of over 35,000 in the Seattle Washington area.

Responsible for daily operations which includes employee attendance, education and training, lead-generation techniques, database management, and compiling of daily/weekly/monthly Lead results.

Contact this candidate