Kristine Kaplun-Greenberg, PHR

Massapequa Park, NY 516-***-**** adt85g@r.postjobfree.com Results-driven HR leader with a focus on strategic organizational change management and growing good people. Professional Experience

Sage Parts Plus, Inc., Melville, NY Sept 2021 - Present Global Director of Human Resources

● Rebuilt HR Department with new high caliber staff/org structure, as well as department workflow

● Managed an HR team of 3 who oversaw payroll, benefits, recruiting/on-boarding across multiple US states and global regions such as Canada, Asia and South America

● Reorganized file structure, transitioned to a paperless environment, and documented internal processes

● Increased efficiencies with integration of payroll (ADP) and benefits systems (Maxwell) while eliminating multiple manual entry points

● Carefully managed sensitive employee relations matters while controlling costs for legal Trade Supply Group, Inc., New York, NY June 2016 – Sept 2021 Regional Director of Human Resources

● Partnered with company shareholders/management teams to strategize on business needs as it relates to talent, policy and cultural development

● Optimized and oversaw all HR functions under one Corporate HR division supporting 9 businesses across NY, CT & NJ while managing and mentoring Human Resources team members

● Managed multiple business acquisitions and integrations across various states increasing headcount by 50%

● Drove new vertical business integration model through workforce planning efforts, job analysis, key role appropriation and definition or compensation plan adjustments

● Reduced recruiting expenses by $80,000 first year through internal talent acquisition

● Enhanced Culture through new Wellness initiatives & Employee Engagement

● Headed up management development and key employee career pathing programs

● Direct all payroll, HRIS & benefits administration system changes with all internal key staff

● Created Performance Review process and converted to the online software (Clear & Co) complete with job KPI’s

● Wrote and updated old or nonexistent policies and employee handbooks where needed Empire Office, Inc., New York, NY July 2012 – June 2016 Director of Human Resources

● Served as HR lead and point of contact overseeing all aspects of Human Resources function

● Handled multiple business acquisitions across various states increasing headcount by 50%

● Conducted initial company needs analysis, recommended and spearheaded the implementation of new policies/programs such as New Hire Orientation/Onboarding procedure, Paid Days Off (PDO) policy, Performance Review, Employee Referral and Incentive Bonus programs

● Carried out Recruiting, Onboarding & Training process for the lifecycle of acquired talent

● Advised executive team on staffing needs based on sales volume, workloads, competencies

● Organized Job Description Workshop following acquisition of 80 employees to develop formal job descriptions aligning staff expectations across all business units/office locations

● Consulted business leaders on all staff issues such as disciplinary proceedings,

● Performance Improvement Plans (PIP’s), terminations/layoffs, transfers, promotions

● Created and managed the execution of new performance review process and COLA budget

● Conducted investigations to mitigate employee conflict or potential company exposure/liability

● Directed and communicated all employee payroll and benefit changes for processing Crystal & Co., Inc. (ALLIANT INSURANCE SERVICES), New York, NY Aug 2005 – July 2012 Human Resources Coordinator - promoted up to Assistant Director

● Organized Volunteer Retirement Incentive Program (VRIP) offered to 10 employees

● Sat on Community Relations, Disaster Recovery and Communications Committees

● Collected and disseminated employee feedback trends through a revamped exit interview process, colleague communication luncheons, and employee satisfaction surveys

● Implemented targeted training initiatives (Sales Mentorship program/management training)

● Handled all aspects of acquisition of Gables Financial Group (13 employees) in Miami office

● Managed steps necessary to carry out a 12% Reduction in Force (RIF) and office closing

● Designed and implemented company policies (PTO policy, Employee Commission Plan, Business Expense Reimbursement policy, Social Media policy) and updated handbooks annually

● Oversaw performance review process; developed career path plans for employees; created and maintained job descriptions for career path planning and staffing purposes

● Organized and performed all recruiting and new hire on-boarding

● Handled all aspects of compensation, payroll, bonuses, commissions, referral rewards, etc. Chernoff Diamond & Co. (USI INSURANCE SERVICES), Garden City, NY June 2002 – Aug 2005 Health & Welfare Team Coordinator

● Provided support to all benefit consultants on client servicing matters

● Acted as a liaison between clients and insurance providers to achieve claim resolution

● Assisted in the RFP and marketing process during client policy renewals

● Created and updated analytical illustrations for client meetings

● Administered company benefit plans, processed benefit enrollments and terminations

● Managed coverage continuation functions (COBRA, life insurance conversions, 401k rollovers)

● Advised Accounting Department of employee payroll contributions

● Processed company benefit bills while updating eligibility listings

● Reviewed company benefits plan with employees and responded to inquiries

● Conducted new hire orientations and communicated company policies Technical & Educational Experience

Bachelor of Science, Psychology, State University of New York at Albany Professional Human Resource Management (PHR), HR Certification Institute Strategic Human Resources Business Partner, Human Capital Institute in conjunction with NYU CE courses: SHRM Annual Conference, AMA and J.J. Keller & Associates courses Software: MS Office, Abra, UltiPro, Prophix, ADP, Paychex, Paylocity, Clear & Company, Stratus Time, BSwift & Maxwell Benefits Portals

Skills

Human Resource Generalist having applied work experience and track record of success in; employee relations, benefits/payroll, recruiting/onboarding, performance management, training/development, compliance, culture and communications.

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