Christina M. Gonzales

**** ****** **** ** ***.***

Phone: 505-***-****

E-mail: adt84p@r.postjobfree.com

Objective: To obtain an entry-level position with a reputable company. I welcome hard work and any opportunity for growth. I thrive on maximizing abilities I have obtained through previous employment experience. I value any new skills and experience I acquire. Abilities: Detail orientated; exceptional active listening skills; excellent verbal and written communication

skills; type 50-60 wpm.

Education: AAS in Paralegal Studies; Metropolitan College, June 24, 2005; Directors list fall, 2003-winter, 2004; G.P.A. 4.0; Perfect Attendance Professional

Experience:

Stream Global Service Sept ’16-Dec ‘16

Provided information and compared Medicare Part D Prescription Drug Plans for Medicare recipients; Assisted prospective members with enrollment of the plan chosen; Customer service; Successful completion of exam for Health Insurance License. Molina Healthcare Inc. May ’16-Aug ‘16

Assisted Members with their medical insurance needs; ordered ID cards; changed Primary Care Providers as requested; assisted members with navigating website for self-serve options. HP Inc. Nov ’16-March ‘16

Managed and resolved escalation calls regarding the consumer’s purchased products and services; answered questions about HP’s products and services; utilized problem solving skills to resolve issues with previous Customer Service Experience. Alliance Data Systems April ‘13-Nov. ‘15

Provide quality Customer Service and support for several customers of private label credit card accounts; review account information and utilize problem solving skills to resolve customer’s issues and concerns; assist with website navigation for account access;. Process new applications; Have expanded knowledge of more than 50 client’s credit card and reward programs.

References: Available upon Request