BERNINA BIJOU

Aurora, CO ***** linkedin.com/in/berninabijou 708-***-**** adt84f@r.postjobfree.com

QUALIFICATIONS SUMMARY

Meticulous, task-driven Executive Assistant with 20+ years of administrative experience in managing client-centric office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively with C-level executives. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost energy.

SKILLS

-Office Management

-Database Management

-Conflict Resolution

-Accounting Processes

-Staff Training & Leadership

-Research & Reports

-Oral & Written Communication

-Project Management

-Expense Reporting

-Travel Coordination

-Calendar & Email Management

-Customer Service

-Collaboration

-Critical Thinking

-Emotional Intelligence

-Growth Mindset

-Intellectual Curiosity

-Results Focus

PROFESSIONAL EXPERIENCE

Dietrich Partners, Glendale, CO

Chief of Staff May 2022 – Present

Plans and directs all administrative operations for the Executive Chair & Founder and senior-level leadership. Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Acts as a point of contact or gatekeeper between top executive team and other stakeholders. Provides oversight and guidance to projects of high importance. Works closely with Operations Manager on operational activities for the organization. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments.

Senior Executive Assistant September 2021 – May 2022

Provided multi-faceted administrative support and assistance to the Executive Chair & Founder and senior-level leadership team to ensure effective use of time and productive interactions with staff and clients. Handled a wide range of administrative and support tasks and independently initiated and implemented processes to manage projects, information, and people. Managed the executive’s schedule, meeting preparations, follow-up tasks, and complex travel arrangements. Conducted research and information gathering on behalf of the executive and prepared summaries and reports. Developed positive and strategic relationships at all levels of the organization. Used discretion, judgement, and knowledge of the organization to facilitate the executive’s activities and maintain confidentiality. Responsible for directing and deploying support staff. Worked on advanced, complex technical projects and/or business issues.

Moss Adams, Denver, CO January 2021 – August 2021

Executive Assistant

Proactively managed calendars, travel logistics, managed time and expense entry for assigned executives. Assisted with the production of client deliverables. Drafted, edited and proofread business correspondence and presentations. Served as a liaison for internal and external clients, including screening phone calls, facilitating client communications to the appropriate client service staff, and following up with clients, when appropriate. Assisted with engagement management activities, as needed, such as billings and new client acceptance. Assisted with support of marketing/practice development activities, including events, marketing materials, Client Relationship Management data maintenance, and industry group support. Leveraged internal network and teams to effectively manage workflow. Performed other duties and special projects, as assigned.

Metro Wastewater Reclamation District, Denver, CO April 2020 – January 2021

Senior Administrative Assistant

Administered support to both the Deputy Manager/Director and Regulatory Compliance Officer of the Environmental Services department. Contributed specialized office support such as travel arrangements and expenses, meeting/catering logistics, purchase requisitions, interoffice mail, and office supplies and equipment. Spearheaded document production and coordination, including correspondence, memoranda, meeting notes, and other plans and reports which may be of a confidential nature. Responsible for editing and proofreading documents and reports of a technical nature. Facilitated with the administration of departmental or division programs. Conducted data validation and cleanup of computer reports for analysis. Managed department responsibilities for Records Management to ensure timely archiving of department hard copy and electronic files. A resource for others in the division or department for changes to SharePoint sites or document libraries. Responsible for supervising and amending databases, as assigned. Primary point of contact for department on various organizational products.

Quest Diagnostics, Denver, CO August 2015 – February 2020

Marketing Executive Assistant

Delivered high level support to Executive Director and six (6) Regional Marketing Directors. Organized calendars, coordinated meetings, organized travel arrangements and controlled expense reporting. Served as the administrative liaison for the Marketing department aiding in solving ad hoc administrative and executional issues and delivering administrative direction and facilitation, as needed. Coordinated monthly Sales Director call logistics – setting up Skype and WebEx, sending calendar invitations, amending, and forwarding host instructions to monthly host. Monitored Marketing Invoices mailbox for daily invoice submissions, check requests, and payment inquiries. Created purchase orders and submitted invoices to Accounts Payable weekly. Assisted with annual budget tracking, as needed. Processed and approved P-card expenditures, as appropriate. Executed special projects and created reports as needed. Managed equipment ordering and maintained supplies for team.

All American Paper Company, Westmont, IL January 2012 – June 2015

Office Manager/Administrator

Organized and oversaw all administrative activities. Constructed an organized file system. Developed and implemented new administrative systems. Kept accurate records of office expenses. Controlled petty cash fund. Organized procurement of all office supplies of stationery, supplies, equipment, and furniture. Oversaw and organized work of office and warehouse staff. Advised employees when unusual work situations arose or when new procedures were instituted. Executed special projects as required. Weekly duties – collections report, accounts payable/receivable, sustained inventory for window sales, fulfilled requests for resale certificates, tax exemption certificates, credit information, enter new accounts into QuickBooks. Monthly duties – amended inventory prices via Access, reconciled bank statement with QuickBooks, UPS, and fleet account billing statements. Customer service – answered phones, greeted customers and suppliers, expanded product knowledge, aided customers with will call orders, responded to customer inquiries and complaints, assisted customers with window sales.

EDUCATION

Doctor of Health Administration, Capella University, Minneapolis, MN

Master of Business Administration, Keller Graduate School of Management, Downers Grove, IL

Bachelor of Business Administration, Saint Xavier University, Chicago, IL

CERTIFICATIONS / PROFESSIONAL MEMBERSHIPS

American Association of Notaries – Member since January 2021

Notary Public, Colorado – Current Certificate Expires in 2025

The National Society of Leadership and Success – Member since 2020

Foundations of Leadership Certificates 1 & 2 – Issued June 2021

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