YULIE HARYANTO

Hanover Park, IL

( 412-***-**** * adt82d@r.postjobfree.com

www.linkedin.com/in/Yulie-haryanto

Account Processor ò Customer Service ò Treasury/Finance ò Customer Relations ò Team Collaborationò Communication

Experienced Accounts Processor Specialist with 10 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem-solving skills and strengths in areas of accurately and efficiently payment processing, direct deposit, cash application, preparing account statement and reporting compliant financial as well as proven to improve workflow efficiencies while maintaining high standards in customer service as well as aligning cross-functional skill to facilitate productivity.

Selected Highlights

Maintain A+ score in accuracy, on time processing, and customer relation.

Perform cross-functional skill daily.

Attention to detail in performing the job.

Maintained up-to-date case records including report in management software to support an accurate information in daily basis.

Core Competencies

Data Analytical

Analytical and Critical Thinking

Public Speak

Customer Relations

Team Collaboration

Multitasking

Problem Solving

Finance/Accounting

Training/Mentoring

Problem Identification, Investigation, and resolution skill

Excellent Time management skills

Communication

Professional Experience

Illinois State Disbursements Unit òCarol Stream, IL

Account Processor Specialist • Exception Department February 2022– Present

Accepting, scanning, and processing CIU (Customer Information Services) and essential data such as payment ledger, affidavit, child support modification, direct deposit, check and debit card on daily basis.

Conducting detailed investigation to verify authenticity and validity, accuracy document with pertinent regulation and customer service skills in assisting clients need.

Conducting Child support payment either by check, direct deposit or by debit card. Processing any change related to custodial and non-custodial parents in timely manner and accurate detail.

Maintained up-to-date case records including report in management software to support an accurate information in daily basis.

Working closely with customer service and State Health and Family Service (HFS) division to resolve issues related to child support, custodial and non-custodial parent.

Well knowledge in ACH rejection and ACH payment

Prepared form and report including file for acceptance, return remitter, and rejection letter.

Performed cross-functional skills in locating address per quarterly.

Self-Employed ò Hanover Park, IL

Merchandise Supplier • January 2015 – February 2022

Collaborated with store managers to provide customer demand based on their specialist request, preferences, and favorite product to enhanced service. Systematically manage 100+ new item setup for innovation and SKU transitions for Supply to forecast.

Delivered high level of assistance by providing detail of products and maintaining a good communication with store manager.

Requesting purchase order thru email, text, and phone call.

Packaging and arranging the shipment with carrier such as DHL, FedEx, and USPS.

Preparing paperwork and providing accurate documentation to support shipments.

Manor Health Care ò Pittsburgh, PA

Certified Nursing Assistant • 2010 – 2014

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Assisted patients with mobility needed and preparing assistive devices and working closely with health care staff.

PT. Indosat Tbk ò Indonesia

Treasury/Finance • 2004 – 2006

Processed a check, cash and bank deposit for a correct entry, mathematically accuracy and proper codes.

Trained new teller in process and procedures for financial institution, answering question and providing guidance.

Coordinated daily cash and reconciliation.

Prepared bank deposit by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.

Operated computer programmed with accounting software to record, store, and analyze information.

Performed general teller duties, handling cash, balancing cash drawers, performing payment, issuing cashier checks, and money order, checking account information and handling indoor line.

Accomplishment

Develop CIU Rejection using Microsoft Excel for no-case number file tracking spreadsheet.

Documented and maintained numerous load list and no case number file.

Reduced communication gap between Exception Department and Customer Service, which led to easier process to locate client file.

Achieved and maintained an A Plus (A+) Grade for accuracy and efficiency data processing.

Education

Hasanuddin University, Indonesia: 2002

Bachelor of Science in International Relations Affairs (GPA: 3.5)

Certification:

Accounting Services Analyst I (Order to Cash) - Transaction Processing by Conduent

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

Languages

English, Indonesian

Professional Development

Currently enrolling Excel Crash Course: Master Excel for Financial Analysis (Class In progress thru Udemy)

Volunteering Experience

Transportation Coordinator, Indonesian Embassy for G20 Pittsburgh Summit.

Interests

Road-trip/traveling with family, Sports, hiking, white water rafting, and Watching Movies.

Detailed Professional References Available Upon Request

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