Customer Service Independent Consultant
Resume:
RICKIE A. GRANT
PROFILE
An executive with years of experience identifying and implementing broad scale improvements to achieve profitable, efficient operations. Solid business acumen in developing and managing budgets across multiple cost units. Success in achieving high customer service standards, Successful change management background, gaining of stakeholder and staff support for reorganization and implementing operating processes that accommodate growth initiatives. Solid leader in building cross functional teams focused on internal and external customer satisfaction
CONTACT
PHONE:
EMAIL:
************@*****.***
SERVICE ACTIVITIES
* Allegheny Valley Association of
Churches Food Bank Volunteer
* Past Board Member, Chamber of
Commerce, Pahokee, Florida
* Past Undergraduate Fraternal
Advisor, @ Indiana University of Pa.
* Past Internship Field Supervisor @ PITT
School of Social Work, Pittsburgh, Pa.
* Past Board Member, Dauphin
County Services Citizens Advisory
Board and the Multi-Disciplinary Child
Protection Team, Harrisburg. Pa.
EDUCATION
Clarion State College
Bachelor’s Degree in Liberal Arts, Behavioral Science/Psychology
Certified Conflict Resolution Mediator
Certified Co-Occurring Disorders Professional #5902
Independent Consultant with the Gerson Lehrman Group
WORK EXPERIENCE
Pathways of Southwestern Pa.
Vice President of Adult Services, March 2019 – Present
Universal Health Services, Florence S.C. Executive Director, October 2016-November 2017
Administrator of a Behavioral Health Hospital that provided inpatient therapeutic services and care for patients diagnosed with a variety of Mental Health diagnoses and Intellectual Disabilities.
G4S Youth Services LLC
Director of Operations, February 2007-February 2016
Managed Behavioral Health and Juvenile Justice facilities in four states. Coordinated Quality Assurance, regulatory, licensing and contractual obligations. Cultivated relationships with licensing agencies and customers, owned the P&L processes, analyzed metrics and performance improvement planning.
Cornell-Abraxas Foundation
Regional Director, February 1993-January 2006
Regional Manager for Residential, Private Educational and Community based Work Force preparation activities.
SKILLS
Proven Leader of Change Management and Company Culture Enhancement.
Results-Oriented in analyzing Metrics and Successfully achieving Key Performance Indicators
Experienced in Quality Management and Continuous Process Improvement
Innovator of Cost Management & Customer Satisfaction initiatives.
Successful in Business Proposal Development.
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