Resume

Office Jobs Customer Service

Location:

Cape Canaveral, FL

Salary:

$15-16.00/hr

Posted:

December 23, 2022

Contact this candidate

Resume:

Objectives

To be the best person I can be each day, helping others, and seeing the best in each situation to find a solution. I’ve had over 25 years in public service and computers including the updated versions of Microsoft Office. I’m eager to demonstrate my full potential and skills to meet the demands of the customers and clients in the customer service field.

Experience

MCI-Team Lead/Supervisor

11/21-Current

I began as an agent working for various campaigns, such as Chipotle, Brooks Brothers, and Tax Act. Then I started on the Ourflorida program and after a couple of months I was promoted to Team Lead. I enjoy my job/position very much. I’ve learned so much in my time with MCI. I understand CPH (Calls per Hour), AHT & ATT (Ave. Handle & Talk Time) Ready & NR%, CSS Utilization, Agent hours and how all that builds into the areas needed for improvement and staying within budget. I also do Quality evaluations on my agents calls daily using Quality Control software. Then “coach” where needed and inform them about the results and how we can do better to achieve our team & personal goals. Communication is very important to me. I work remotely and enjoy each day I walk into my home office and turn everything on to get for the day. I feel like I’ve excelled more in this position than ever before due to being independent and a self-starter and great at multitasking.

Independent Licensed Insurance Agent, MI, MO, NE, OH, VA, WA

02/16-current

I specialize in Long-term care. I contact my client leads daily. I educate them on the various plans available to them to be proactive with regards to their future needs. I inform them by doing a presentation & proprietary software join.me to engage them in the process. Showing them side by side quotes helps them see the options available to them so they can make the choice that best fits their needs, while I offer my professional opinion regarding the differences since these plans are not a “one size fits all.” I research their medical history, financial ability to maintain and keep the policy in place, etc. I enjoy my job very much because I get to communicate with individuals from diverse backgrounds and with a wide variety of needs.

Wentzville R-IV School District-Substitute teacher

10/16-06/18

Being a Substitute teacher is an intricate roll with regards to filling in for the regular teacher. In this role I go in early to read the plans that are set for the day and take odd/end things with me to gain the students trust and respect. Making sure to allow a variety of students to assist with things and assignments is something I do. I make sure things stay on schedule, as set forth in the plans and always leave a detailed letter to the teacher I am subbing for with the activities of the day. Doing these things helps to get you requested back, not only for that teacher, but for the school in general. I do enjoy working with the students and faculty at the various schools.

People Ready Employment Agency-Varied

03/15-current & 10/02-10/10

I do a variety of jobs for this company. I find it to be very helpful now and in the past, which is why it has two dates regarding employment. I can work in both Illinois and Missouri for them. I like this because my family lives around the Springfield/Chatham, IL area. When I’m visiting for longer than a weekend and working on my property it gives me the opportunity to work. Some of the jobs I’ve performed for this company are as follows: Manufacturing, Production lines, Retail set-up & tear down, Stocking, set up Displays for caterings, Dietary prep, Cook, Dishwasher, Auctions, Office jobs, answering multi-phone line systems & auto dialer, faxing, filing, Customer service, Moving/relocation jobs, etc.

St. John’s Hospital/Sodexo-Food Service Associate

10/08-05/11

My position consisted of Salad bar prep/set-up, Line Cook, Server, Dishwasher, Catering, Baking/decorating confections for the cafeteria & caterings, and Inventory. I also maintained a safe & sanitary work area, stocked product & rotated it(FIFO). After I was done with my required duties in my area I would assist in the other areas instead of just clocking out and going home. I enjoy being a Team Player!

Springfield Public School Dist. 186-Paraprofessional/Teacher Aide/Substitute

10/06-06/10

I was a Substitute Paraprofessional, which led to me being hired full time. I would supervise the cafeteria in the morning & after school, meet the students getting off the bus on my rotation. I worked one on one w/many students, had small groups that needed extra help with their work. I enjoyed working with the students in the Special Education classroom & Regular classrooms if needed. I also assisted in the office if the secretary was out & I wasn’t needed in a classroom. I enjoyed working in the school, it was like an extended family. I also had my CPI card (Crisis Prevention Intervention), CPR.

Education

Benedictine University at Springfield, IL, Associates in Liberal Arts w/science focus

08/07-05/10

Liberal Arts-63hrs & Science-18hrs

Alpha Sigma Lambda

NCLB-IL certificate # 25.510-Paraprofessioal/Teacher’s Aide

Volunteered Board of Directors/Safety Officer/Coach-DTMLL & Volunteer of the year 2008

Communication

My past personal & professional experience make me a quality candidate because I am conscious of the hard work it takes to move up through a company. My first job at McDonald’s was the “fry girl” at age 14. I worked up the ladder to being the 1st Assistant Manager opening a McDonald’s restaurant w/Brent Moore. That involved training individuals of diverse backgrounds, learning to multitask, have patience with people. Opening the first World Finance Corporation in Springfield, IL enlightened me of the importance of Privacy laws, Customer service, Loan industry, etc. I’ve always enjoyed working with the public. It’s a great feeling when you see that “light bulb” moment when someone finally gets what you’ve been teaching/training them. I have also found that volunteering has helped me appreciate the diversity within our communities/schools. I have organizational, training, life skills, and patience in a variety of areas that make me the best candidate for the position. I also appreciate that no two days are alike and look forward to challenging tasks.

References

Debbie Vasconceli Wainscott-Wilcox Elementary Secretary

Friend/previous co-worker, known approx. 17yrs

Ph: 217-***-**** wk: 217-***-****

3437 S. Lincoln, Springfield, IL 62704

Email: adt7yy@r.postjobfree.com

Tiffany Gummels-RN Auditor

Friend/neighbor, known approx. 6yrs

Ph: 314-***-**** ph: 636-***-****

801 Linville Court, Wentzville, MO 63385

Email: adt7yy@r.postjobfree.com

Cindy Waters-Supervisor Customer Service