Customer Service Data Entry

Reginald Christopher Ross-Nunez

**** ***** ***** ****** · Arlington, VA 22209 · Contact(s): 202-***-**** · Email: adt7ym@r.postjobfree.com

EXECUTIVE SUMMARY

Multifaceted and highly motivated professional with experience in sales, customer service, and personnel and project program management; offering, organizational and computer skills, complimented by proven skill to significantly enhance corporate objectives, troubleshoot problems and build relationships with co-workers, management and customers.

EMPLOYMENT HISTORY

Trinity Studio Salon 09 / 2015 – Present

Arlington, VA

Job Summary: Warmly greeting clients, Booking and confirming appointments via phone or email, also alerting assigned beauticians of their arrival, walking them to the proper station.

Assisting gathering supplies, mixing colors.

Shampooing hair, sterilizing tools

Cleaning work stations between clients

Checking out clients by processing transactions (cash or credit cards) and issuing receipts.

Cava Grill 08 / 2015 – 10 / 2017

Arlington, VA

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained, processed and replenished merchandise and monitored floor stock

Prep and serve food during opening hours

Manage online delivery orders

Assisted in keeping a clean working environment at all times

Any other tasks as assigned from time to time by any manager.

Argyle Market 01 / 2014 – 11 / 2014

Washington, D.C.

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained, processed and replenished merchandise and monitored floor stock

Assisted in keeping a clean working environment at all times

Assisted in ringing up sales at registers

Communicated and resolved customer requests to management

Knowledge and dispense of café and liquor products for clientele

Managed successfully MoneyGram® and Western Union® transactions

Crew Member 06 / 2013 – 01 / 2014

McDonalds, Alexandria, V.A.

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained an awareness of all promotions and advertisements.

Assisted in floor moves, merchandising, display maintenance, and housekeeping

Assisted in processing and replenishing merchandise and monitoring floor stock.

Aided customers in locating merchandise.

Communicated customer requests to management.

Assisted in ringing up sales at registers and/or bagging merchandise.

Cooked on the grill

Cleaned up the lobby and bathroom

Worked in drive thru

Baked pies and cookies

Any other tasks as assigned from time to time by any manager.

Skate Host/Customer Service Representative 11 / 2012 – 02 / 2013

Washington Harbour Ice Rink, Washington, D.C.

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service; monitoring behavior on the ice rink.

Maintained an awareness of all promotions and advertisements

Assisted in floor moves, merchandising, display maintenance, and housekeeping

Assisted in processing and replenishing merchandise and monitoring floor stock

Aided customers in locating merchandise

Communicated customer requests to management

Assisted in completing price changes within the department

Assisted in ringing up sales at registers

Assisted young skaters on the ice

Assisted with skating lessons

Any other tasks as assigned from time to time by any manager

Ticket Sales Representative 08 / 2012 – 11 / 2012

Potomac Boat Company, Washington, D.C.

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained an awareness of all promotions and advertisements

Assisted in floor moves, merchandising, display maintenance, and housekeeping

Assisted in tours for the Potomac river boat cruises

Selling alcohol on the boat tours

Communicated customer requests to management

Assisted in completing price changes within the department

Participated in year-end inventory and cycle counts

Selling tickets, closing and opening register

Answering phone

Sales Associate 11 / 2010 – 11 / 2012

JCPenny, Alexandria, VA

Job Summary: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintained an awareness of all promotions and advertisements

Assisted in floor moves, merchandising, display maintenance, and housekeeping

Assisted in processing and replenishing merchandise and monitoring floor stock

Aided customers in locating merchandise

Communicated customer requests to management

Assisted in completing price changes within the department

Participated in year-end inventory and cycle counts

Assisted in ringing up sales at registers and/or bagging merchandise

Any other tasks as assigned from time to time by any manager

Key Holder/Floor Manager 12 / 2008 – 12 / 2009

America Store, Alexandria, VA

Job Summary: Perform standard duties such as setting employee schedules, customer service, and restocking merchandise, placing product orders and maintaining a clean and organized retail space.

Assigned employees to specific duties

Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints

Directed and supervised employees to engage in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Instructed staff on how to handle difficult and complicated sales

Receptionist 05 / 2007 – 01 / 2008

Office of Housing, Alexandria, VA

Job Summary: Managed the daily, programmatic and operational work for five junior staff and served as the Assistant Congressional Liaison Officer and Administrative Officer to the Secretary of the Navy; oversaw the evaluation and appropriate streamlining of workflow and work processes.

Greeted visitors

Answered telephone, screen and direct calls

Took and relayed messages

Provided information to callers

Greeted persons entering organization

Directed persons to correct destination

Dealt with queries from the public and customers

Ensured knowledge of staff movements in and out of organization

General administrative and clerical support

Received and sorted mail and deliveries

Scheduled appointments

Maintained appointment diary either manually or electronically

Organized meetings

Tidy and maintain the reception area

EDUCATION

Chantilly High School, Chantilly, Virginia, 2006 (Honors GPA 3.60)

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, PowerPoint

Outlook Express

Windows – All Versions

Internet Applications

Accounting

Data entry

Photo imaging

Fluent in English and Spanish

REFERENCES

Personal and professional references gladly furnished upon request.

Contact this candidate