SHANTERIAL COLLINS

***** *********** **, ***********, **********, 92395, US + 760-***-**** + adt7yc@r.postjobfree.com

Work History

Front Desk Administrator - October, 2020 to December, 2021

Chesses animal hospital & emergency shelter - Hesperia, Ca

Reduced financial discrepancies by managing commercial property accounting.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Greeted visitors and directed them to the appropriate areas; I also answered phone calls quickly and efficiently.

© Promoted the organization's goals by ensuring that projects were in line with pet and stray animals health care missions.

© Researched topics such as neglected pets precautions and stray animal prevention using various media and sources to obtain necessary information

and support Chess animal hospital&shelter staff requirements.

Increased customer satisfaction by resolving issues in a timely manner.

© Assisted senior clerical staff in completing daily tasks.

Boutique Manager - January, 2018 to December, 2020

HairBiz3 beauty salon - Victorville, CA

Dressed up to represent the boutique's brand and aesthetic,

Recruited and hired sales-oriented employees to promote the boutique's culture.

Started two key partnerships that resulted in a 54% increase in revenue.

Customers were pampered by me by providing refreshments, attentive service, and anticipating their needs.

Oversaw the daily operations of a boutique store with annual sales of $[18,140.00]

Copied, logged, and scanned supporting documents before filing everything in the client's files.

Protected customers and employees by providing a clean and safe store environment.

Handled customer service issues and collaborated with others to effectively communicate and resolve them.

© Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Assistant Sales Leader - January, 2022 to June, 2022

ChessEyelashes beauty bar - Victorville, CA

© Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which

increased retention and satisfaction.

© Grand openings for new events and promotions were coordinated and launched by me.

© Eliminated inconsistencies in the scheduling process by implementing continuous improvements across multiple client calendars and payment

plans.

© Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.

© Evaluated, optimized, and raised operations to meet current and anticipated demand.

‘© Was in charge of automating office operations, managing client correspondence, and keeping track of records.

© Used extensive communication and tried-and-true marketing strategies to strengthen existing customer relationships.

© Oversaw the weekly project schedule as well as the anticipated timelines for milestones and completion dates.

© Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.

Education

GED - 2005

Sultana High School - Hesperia, CA

Cosmetology - Associate of Arts - 2007

Barstow Community College - Barstow, CA

Skills

© Creative problem solving © Customer service

© Team management © Pet charting information

© Customer satisfaction © Relationship development

© Product ordering © Reports generation and analysis

© Conflict and dispute resolution © Invoice generation

© Budgeting © Organization

© Positive learning process © Time management skills

Team building

Professional Summary

Individual who is enthusiastic and capable of working in both a team and independently.

Individual with a track record of transforming underperforming businesses into top revenue generators.

Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Knowledgable in a variety of design and testing methodologies.

Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Pursuing a new position that rewards hard work and dedication.

Working with people at all levels is highly effective and comfortable for me.

Mentor who is adept at motivating and challenging team members to meet and exceed company goals.

Composed persona with a strong sense of motivation.

Professional multitasker with exceptional poise and composure.

Offering a friendly and engaging personality, as well as experience in improving client relationships.

sworking one on one for personal health care services ability to comfort guide and motivate positive life habits to achieve plus maintain healthy

routines

Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations

Excellent organizational, multitasking, and problem-solving skills. Service-oriented and performance-driven.

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