Customer Service Community Director
Resume:
Linda M. Searles
Ambassador
Milan, MI 48160
adt7y3@r.postjobfree.com
https://www.linkedin.com/lindasearles
SUMMARY OF QUALIFICATIONS
Passionate Ambassador responsible for customer outreach and cultivating positive
relationships to support first responders. Responsible for marketing, public relations, and
managing social media platforms, with a proven track record in business development.
Attentive listener with thorough grasp of customer needs. Superior critical-thinking and
communication skills, with the ability to work independently and proactively.
PROFESSIONAL EXPERIENCE
Thin Blue Line USA: Wixom, MI
Ambassador
2022 - Present
2022 Effectively utilize my interpersonal skills to work with customers as well as other team members.
2022 Provide a positive image for the company and products offered.
Thin Blue Line USA: Wixom, MI
Community Director & Lead Product Manager
2017 - Present
2021 managed a specialized design team to meet customer satisfaction resulting in doubling profit margins in 8 months
2020 increased social media followers by over 25% including Instagram and Facebook
2019 received “Outstanding Customer Service Recognition” for consistently displaying a positive attitude both in overall ability and communication, nominated by peers
2019 planned and executed over 80 fundraisers, including “Give Blue” raising over $500K for survivors of fallen officers
2018 developed marketing team with creation of blog articles, video interviews, Facebook live, social media posts, press releases and fundraising print materials
2017 lead national trade show campaign including coordination, and attendance to shows educating the law enforcement industry of the brand
Linda Searles, LLC: Ypsilanti, MI
Business Owner
2008-2014
2014 100% 5- star feedback via customer satisfaction surveys
2013 assisted clients with daily activities including mobility, dressing, and personal hygiene
2012 handled housekeeping and meal preparation
2011 engaged in companionship including memory and learning games
2009 developed and implemented business plan to provide personal assistance for select clients
Bank Of America: Ann Arbor, MI
Sales Service Specialist
2005-2008
2008 surpassed monthly sales quotas in the categories individual consumer, business, and lending
2007 developed sales plan for clients to provide and array of services: investment management, estate planning, mortgage banking, credit and personal banking products
2007 performed as liaison with sales and service staff to identify support needs
2006 created summary of sales performance against established objectives
2005 focused on community outreach/public relations, with local organizations and Chamber of Commerce events
EDUCATION
Eastern Michigan University, Ypsilanti - Bachelor of Science Degree
August 2011 - August 2016
Individual Studies, Concentration in Physical Education and Health.
Washtenaw Community College, Ann Arbor - Associates Degree in Liberal Arts
August 2006 - May 2011
ACCOMPLISHMENTS
Cum Laude - August 2016
Student Organization Officer - 2013 -2014
Outstanding Student Award - 2013
INTERESTS & AFFILIATIONS
Steering Committee Member - overseeing the Wixom Economic Development Strategy update and Economic Development Marketing Strategy development as part of the MEDC’s Redevelopment Ready Communities (RRC) program: 2022-present
Lakes Area Chamber of Commerce - Ambassador helping to bring people together: 2019-present
Hospitality House - Volunteer Shopper to help shop, bag, carry and stock goods for clients in need: 2019-present
Law Enforcement United - Volunteer for the Road to Hope to honor fallen officers: 2019
REFERENCES - Available Upon Request
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