Julia Pauluk

Little Rock, AR *****

adt7x2@r.postjobfree.com

1-501-***-****

I deliver impeccable customer service. My goals are to get the job done in the most effective and professional way possible, while providing the customer with a “family feel” experience. I always go the extra mile in everything I do. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front of House Customer Service

Chick-fil-A—Little Rock, AR

January 2022 to Present

Deliver impeccable customer service! Meet all needs of customers. Handling cash in all forms and providing correct change.

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responsible for cashier duties

Server

Texas Roadhouse—Little Rock, AR

July 2021 to Present

• Took food and drink orders

• being certain of customer's needs and wants by repeating each order before putting the order into the POS system, and confirming when delivering food to the table that all food is correct.

• Checked customer identification

• Experience withfast-paced and high volume environments, back to back tables and consistently working.

• handling of cash and card payments

• cleaning

• meeting all customers needs and expectations

• doing front and back housework and“bank”" and check out requirements before end of each shift. • "up-selling" a certain amount of foods each shift.

• being responsible for customer's satisfaction and any complaints.

• keeping own bank, and being responsible to bring own change for customers. DoorDash Driver

DoorDash—Little Rock, AR

February 2018 to Present

I have been doing Door Dash, grub hub, Uber eats on and off in Little Rock and surrounding areas. Picking up orders and delivering to correct address. Checking all orders and insuring everything is correct. Delivering with excellent customer service.

Server/Bartender

Shotgun Dan's Pizza—Little Rock, AR

May 2020 to July 2021

• Took food and drink orders

• Checked customer identification

• Experience withfast-paced and high volume environments

• handling of cash and card payments

• cleaning

• meeting all customers needs and expectations

•

Billing Specialist and cashier

PMSI Professional Marriott – Little Rock, AR

December 2019 to May 2020

Verified accuracy of information to correctly bill guest and companies. Answering phone calls and greeted guests, assisted by answering general questions and directed to desired area. Trained new team members on company policies and Marriott systems to keep team operations productive and efficient. Providing excellent customer service. UPS Driver Helper

UPS—Little Rock, AR

November 2018 to January 2020

Helping with organizing and delivering packages to correct address. Greeting customers and homeowners with a UPS – Little friendly feel. Doing all duties required, asked if driver. Picking up extra routes. Assist with keep truck organized and clean.

Dietary Aide

Barrow Creek—Little Rock, AR

January 2017 to December 2019

Providing comfort and accommodating patients. Providing patients with accurate meals at correct times. Helping patients Creek—Little to and from dinning room area or serving them in their room. Logging times patients ate how much or how little and how well. Helping with preparation of food and snacks. McDonald's manager

McDonald's—Little Rock, AR

January 2014 to December 2016

Providing exceptional customer service. Training new employees, I was training to be a manager, so I would also hold shifts over when mangers needed to leave on time. Counting inventory and setting up money drawers. Dealing with all customer complaints reasonably. Providing customers with food information. Taking orders and exchange of money.

Education

High school diploma

North High School—Minneapolis, MN,

September 1999 to May 2012

High school or equivalent

Skills

• Customer Service (8 years)

• Training

• Organizational Leadership (4 years) •

Leadership Development

• Cash Handling (8 years)

• Office Experience (7 years)

• Sales

• Inventory (2 years)

• Customer Care

• Customer Support

• Cashiering

• Microsoft Outlook

• Restaurant Experience

• Upselling

• Serving Experience

• Bussing tables

• Guest services

• Hospitality

• Restaurant Management

• Microsoft Word

Certifications and Licenses

First Aid

Present

Assessments

Work Style: Reliability —Expert,t

November 2019

Tendency to be dependable and come to work Full

results: Expert

Front Desk Agent (Hotel) — Highly Proficient

November 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Retail skills: Shelf stocking — Proficient

May 2019

Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.

Full results: Proficient

Customer focus & orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Food service: Customer situations — Proficient

December 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient

Work style: Reliability — Highly Proficient

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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