Administrative Assistant Patient Coordinator

Natalie Joy Pierce

****************@*****.*** Cell- 404-***-****

Areas of Strength

Excellent Communication Skills Medical Terminology Team Leader/ Team Player/Mentoring Educated with all Specialities Employee Training/Supervision OSHA/ Compliance Education Billing/ Coding/ Physician Reimbursements Ambulatory Surgery Centers/ Preop/Pacu Customer Service/ Patient Service Scheduling/ Problem Solving Computer Skills:Microsoft Word, Excel, EMR, Caretracker, SRS, Nextech, Medical Manager, IDX, Insight Medical Experience

Athens Heart Center May 2018-present

Billing & Care Manager

* Billing for Cardiology, Pain management & Primary Care

* Entered claims into Medical Manager and Panacea

* Worked with all Medicaid claims involving all billing areas

* Care Manager with Health Wealth Safe portain with Dr. Agrawal

* Care Manager-Calls patients to check on them in between appointments

* Met many goals and protocols throughout each day Athens Orthopedic Clinic January 2017-January 2018 Precert Coordinator for Work Comp

* Conducts all approvals for work comp patients for therapy for the practice

* Schedules new patient appointments for work comp patients for the practice

* Handles all office notes, work statuses and documents for all work comp patients and adjusters on the accounts

* Answers all phones in the work comp department

The Hand & Upper Extremity Center of Ga October 22, 2013-July 2015 Administrative Assistant/Billing/Workers Comp advocate to Dr. Joshua Ratner

• All Administrative Assistant duties for Dr. Joshua Ratner

• All credentialing duties, renewal of license, updating CAQH and maintaining all renewals

• Handling all Legal matters pertaining to workers compensation patient’s as well as any other attorney matters, Depositions and expert witness for Dr. Joshua Ratner

• Main contact between Concentra (Advanced Medical Specialists) and Dr. Joshua Ratner for all patients seen at Concentra or Children’s Healthcare

• Travel to several offices for clinic per week

• All billing matters referring to Dr. Joshua Ratner’s patients, A/R, Insurance verification, Workers Compensation approvals, Charge Entry for all surgeries and clinic patients for Dr. Joshua Ratner

• Covering (On call) for other physicians in our practice when needed for Administrative Assistance Emory Hospital Clinic Midtown Campus; Atlanta, Ga. June 22, 2009 - Aug 1, 2012 DEPARTMENT OF PLASTIC SURGERY AND SURGICAL ONCOLOGY Senior Medical Secretary to:

Dr. Mark Walsh and Dr. Erica Anderson (Board Certified Plastic Surgeons)

• Supported and assisted one of the plastic surgeons in a highly detailed process of becoming board certified in plastic and reconstructive surgery with ASPS, entailing over 8 months of logging all cases and all coding; ensured all operative notes were completed and accurate for one year

• Managed all referrals and consults for Orthopedic, Maxillary ENT Department, Neurosurgical Department, Cardiothoracic Surgery Department, Infectious Disease, as well as other departments involving co-surgeries with the plastic surgeons I supported

• Served as main contact with sales reps on orders for custom made or regular molds for implantable devices with outside distributors including Stryker (MedPor, Biomaterials and Surgical Instruments); KLS Martin USA for craniomaxillofacial, ceurosurgical, ENT, oral and otolaryngology plastic surgery implantable devices with CT 3-D Imaging protocol for custom made molds; Mentor Corp, Allergan and Sientra breast implants; Spectrum Designs facial implants; Lorenz Surgical; wound vacs with KCI and Alloderm and spy equipment by Lifecell for plastic surgical procedures

• Recognized for administrative and patient satisfaction by Department of Surgery Administrative Professionals Symposium, April 2011

• Help coordinate each year with the selected plastic surgery residents’ schedules for cases within campuses, ensuring consistency in rotation, appropriate surgical coverage, and no overlap for our department surgeons

• Performed brief orientation for students, interns, and residents; assisted in tracking vacations, conferences, and symposiums for all plastic surgeons; and ensured coverage on plastic surgery call schedule

• Participated on Department of Surgery Patient Satisfaction Committee in 2011

• Very familiar with athletic injuries for the practice I work for treats various colleges and pro teams for orthopedic injuries

Dr. Monica Rizzo, Associate Professor of Surgical Oncology

• Supported Surgical Oncologist at Emory Hospital Midtown Campus in achieving National Breast Cancer Accreditation, effective October 2010.

• Assisted surgical oncologist I supported becoming Associate Professor of Surgical Oncology, effective date September 2011 specializing in dermal and skin malignancies

• Received top recognition within Department of Surgery for Administration and Senior Secretary with Emory Midtown Clinic involving patient care relations

• Assisted with breast cancer study programs at Emory Hospital and Emory Midtown Hospital for my practice load of patients and performed as main contact for surgeons and other surgeons involving direct patient care

• Performed as primary contact for Winship Cancer Institute and Radiation and Medical Oncology Departments involving our practice for cancer treatment consultations

• Received Certificate of Appreciation for Exceeding Patient Expectations twice from Emory patient relations and physician and numerous Press Ganey accolades

Aesthetic Specialty Centre & Dermatology; Roswell, Ga. February 4, 2007 – March 17, 2008 Dr. Marc Yune, Double (Board Certified Facial and Plastic Surgeon) Dr. Stephanie Gardner( Dermatologist)

Patient Coordinator/Billing and Coding

Consulted with patients on fees and financial policies and provided written information and answers to questions for Dr. Yune and Dr. Gardner. Arranged surgeries at Lake Oconee Hospital, Healthsouth Outpatient Surgery Center, and Northside Hospital. Assisted surgeon and PA with daily schedules and provided patient liaison services to patients. Communicated with patients regarding insurance, patient responsibilities, and balances

• Assisted estheticians with various skin care products for patients

• Promoted Centre, Allergan, and Dr. Yune as spokesperson at Allergan’s Botox Conference in Atlanta

• A/R insurance and self pay reimbursements

• Ensured timely and contractually agreed-upon reimbursements for and from insurance providers and arranged mutually acceptable payment options

• Assisted in managing employees responsible for insurance verifications and pre-certifications and approvals for surgeries

• Promoted local dentists in The Atlanta Smiles Foundation Aesthetic Specialty Centre, which provides dental restoration and facial reconstruction for survivors of domestic abuse Atlanta Plastic Surgery/ Aesthetica Surgicenter; Atlanta, Ga. July 14, 1997 – Aug 20, 2006 Medical Secretary assisting Nursing Supervisor

• Managed all front office duties including multi-line switchboard

• Maintained cosmetic breast implant ordering, inventory, and audits with Mentor Corp. and Allergan

• Assisted in development of The Mentor Core Study on Silicone Memory Gel Breast Implants

• Assisted estheticians with Obagi medical products for patients for pre- and post-op facial procedures Billing Manager and Front Office Manager for Aesthetica Surgery Center (privately owned by APS in cooperation with The Breast Care Specialists)

• Assisted administrator with all managed care contracts

• Managed and ordered all implantable devices

• Assisted in developing and enforcing policies and procedures to comply with JCAHO and Georgia State regulations for 23-hour ambulatory surgical centers

• Posted all surgery charges, billed all surgeries to insurance, handled electronic billing, collections, cosmetic surgical payments and self pay

• Assisted pediatric and adult surgical care within preop, PACU, and discharge of all patients and overnight stays when necessary

Education

Duluth High School; Duluth Georgia- Diploma

Georgia Perimeter College; Dunwoody, Georgia- 2 years

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