Front Desk Customer Service

Renee M. Falzarano

**** **** ******, **********, ** 18080

Email:*****************@*****.***

Cell: 908-***-****

Objective:

To be part of a team that will allow me to grow, advance my knowledge, and improve my specialty skills

Qualifications

●Effective and efficient communicator

●Detail-oriented

●Computer software skills

●Strong problem-solving abilities

●Managed accounts payable/receivable

●Developed client schedules

●Experience with Staff scheduling

●Collaboration with all team members

Experience:

Customer Service, Front Desk, May 2014-Current, Veterinary Specialists Lebanon, NJ

●Liaison between veterinarians, employees and clients, ensuring communication critical to providing proper care of patients

●Addressing client issue and concerns with professionalism and a positive attitude

●Analyzing work related situations and developing timely and appropriate solutions

●Managing accounts payable/receivable as well as bank and account reconciliation

●Accessing daily bank deposits, billing, invoicing, and purchase orders

●Client scheduling throughout the multi-doctor specialty.

●Inventory control and ordering office products

Legal Secretary, November 2000 – March 2014, Archer & Greiner, P.C. Princeton, NJ

●Maintained great client service and care between court clerks, title companies, engineers and paralegals and attorneys

●Handled customer transactions and facility cash

●Assisted customers with scheduling needs

●Assisted in the document production for clients and other outsourced resources ensuring timely communication for client care

●Time entry and management of billing

●Duties as below continued in this position

Legal Receptionist, February 1999- November 2000 Archer & Greiner, P.C. Flemington, NJ

●Liaison between attorney, paralegals, courts, clients and other outsourced resources ensuring timely communication for client care

●Reviewed, monitored, coordinated administrative tasks for record management, training and performance tracking

●Maintained staff and attorney schedules; plan events, conferences and team building events.

●Excelled in- role requiring the ability to handle administrative tasks and resolve customer issues.

●Demonstrated proficiencies in telephone and front desk reception within a high-volume environment.

●Experience in answering 10 plus line switchboards and telephones.

●Scheduling internal and external client meetings, presentations and minutes of meetings.

●Developed and maintained accurate filing systems.

●Developed billing system and related correspondence reducing accounts payable.

●Coordinated and managed travel schedules and calendars for senior managers.

Swing Shift Supervisor, McDonald’s t/a P & D Hamburgers 11/2004-10/2008, Clinton, NJ

●Maintained cash control of till and vault.

●Preformed daily audits and inventory of vault, provided ATM assistance, processed money

●Provided excellent customer service

●Earned awards for customer care and efficiency

EDUCATION:

Somerset County Community College, 1984 graduate

●Associates in Business Administration

Everest University, 2010 graduate

●Business of Science Criminal Justice Cum sum laude

Walden University 2015 graduate

●Masters Human Resource Management

SPECIAL TRAINING:

On the job and continuing education through previous positions: money handling, counterfeit and fraud identification, government regulations, and legal training.

●Notary Public State of New Jersey Commission 2223666

Contact this candidate