Claims Adjuster Desk Agent
Resume:
ANTOINE
SHEPPARD
AntoineSheppard**@yah
oo.com
Nashville, TN 37013
Bold Profile
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 13 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
PROFESSIONAL SUMMARY
The Littleton Group - Independent Auto Claims Adjuster Nashville, TN • 02/2022 - 12/2022
Tower Hill Insurance - Property Desk Adjuster
Gainesville, FL • 03/2020 - 03/2022
WORK HISTORY
• Documented all findings in concise reports.
• Negotiated with claimants to settle claims.
Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
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Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
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Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
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Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
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Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
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Investigated and assessed damage to property and
reviewed property damage estimates.
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• Resolved complex, severe exposure claims using high SKILLS
• Damage Investigation
• Claims Adjustments
• Analyzing Claims
• Settlement Determinations
Policy Coverage
Determinations
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• Payment Transactions
Casualty Insurance Industry
Knowledge
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Assessment Reports and
Other Documentation
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• Policy Knowledge
Liability and Damage
Assessment
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• Settlement Negotiation
• Customer Interaction
Herkimer Community College
Herkimer, NY • 05/2022
Associate of Science: Digital
Cyber Security
EDUCATION
State Farm Auto Certification
State Farm Property
Certification
CERTIFICATIONS Progressive Insurance - Auto Desk Adjuster Nashville, TN • 03/2018 - 03/2020
Tractor Supply Distribution Center - IT Help Desk Agent Brentwood, TN • 03/2018 - 03/2019
service oriented file handling.
Investigated origin and cause of claims by contacting appropriate parties.
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Used prescribed guidelines or policies in analyzing situations.
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Handled both first party and third party claims under multiple policy types and numerous endorsements.
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Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
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Examined claims forms and other records to determine insurance coverage.
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Installed, modified and repaired software and hardware to resolve technical issues.
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Documented transactions and support interactions in system for future reference and addition to knowledge base.
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Provided Tier 1 IT support to non-technical internal users through desk side support services.
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Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
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Monitored systems in operation and input commands to troubleshoot areas.
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