JANET GONZALEZ

917-***-****, adt7ka@r.postjobfree.com

Summary: Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Professional Experience:

Star Ledger– Customer Service Specialist

September 2020 – current

Work directly with our commercial customers on a daily basis to answer all questions. Handle all customer complaints and work directly with press crew and mailroom to help resolve quality complaints. Work patiently and courteously with customers to come up with the best satisfactory solution. Use conflict tools to help resolve all issues that may arise by working closely with our vice presidents to see what the best solution will be. Propose more efficient and effective ways to print the customers product at reasonable cost. Review all print orders daily and plan the print schedule accordingly. Handle all billing for commercial work. Responsible for all building maintenance issues. Set up calls for on site monthly, quarterly, and annually maintenance on premises. Work as a backup in plateroom. Support/administration for two vice presidents. Duties involve but not limited to are taking phone calls, ordering office/building supplies. Oversee all equipment for press room and mailroom by checking to see what is needed and ordering equipment. In charge of handling all buying for press room and building. Back up for newsprint coordinator. Plan and schedule trucking deliveries for newsprint and keep inventory of all newsprint. Helped significantly with the transitioning of moving all of our commercial customers print product from SIA to SL facility. Staten Island Advance – Pre-press Technician II

February 2019 – September 2020

Assemble all newspaper and 3rd party commercial pages electronically by adding plans into PPI system. Determine with press manager how to plan book efficiently based on book size. Closely monitor pages as they come through workflow. Plate files accordingly to schedule. Troubleshoot all problems which arise on Krause Imagesetters and Bluefin Processors. Trouble shoot problem with ads and correct or contact customer for revised files. Help to ensure smooth production workflow with all affected departments. Provide production administrative support. Manage insert receiving using SAM Tracks. Collect production reports and distribute accordingly (ex. waste report). Maintain Abinet system for newsprint paper delivery and consumption. Notify prepress supervisor immediately in case of any production delays. Work to continuously improve workflows.

American Media Inc., InTouch, US weekly – Production Manager September 2018 – February 2019

Worked closely with editorial and business manager. Built publication maps using Virtual Publisher. Placed and moved ads based on business rules. Reviewed/QC at each stage to ensure quality results and deliver them to printer plus to all digital vendors. Worked to continuously improve workflows. Pubworx,– Operations Account Manager

August 2016 – June 2018

Directly oversaw all general layout and printing aspects of major monthly consumer titles. Organized print schedules with plant and magazine staff. Partnered with magazines and printers on challenging yet successful press and binding projects. Coordination of all company departments to produce titles in the most cost effective, yet highest quality in the publishing industry. Worked directly with the printer’s shipping department to ensure on-time delivery to newsstand/subscribers. Ensured efficient management of paper inventory is utilized. Worked closely with digital department to ensure all digital editions are “stitched” properly for final delivery to digital storefronts. Resolved reproduction concerns to strengthen relationships between advertisers and magazines. Maintained on-going practices for streamlining production cycles and developing innovative workflow solutions to allow for efficiency and reduced client expenditures. Assisted in the merging of Conde Nast’s and Hearst Corporation’s production departments. JANET GONZALEZ

917-***-****, adt7ka@r.postjobfree.com

Condé Nast, Glamour – Production Manager

October 2013 – August 2016

Approved all custom ad executions; including scent strips, gatefolds, booklets, high-impact covers, etc. Coordinated regional advertising and provided clear instructions to the printing plant to ensure the correct regional content runs in the appropriate regional edition. Managed the book make-up process; made sure the most cost-efficient press forms were built and ensured all available presses were being utilized. Worked as liaison between the editorial and sales departments, ad agencies and printing plants. Oversaw all tablet editions (10”); creating static and hyperlinked ad stacks using adobe InDesign and FileMaker Pro. Provided the final approval for tablet editions to go live on all digital platforms. Review monthly invoices. Served as back-up for APM to assist in ad trafficking, book make-up, digital and PDF editions.

Condé Nast, Vanity Fair/Bon Appétit – Associate Production Manager October 2006 – October 2013

Generated issue maps based on sales positioning requirements and cost-effective print standards. Compiled sales and edit data downloads to create initial map layouts using Publisher’s Studio software. Received and reviewed insertion orders, flagging all position discrepancies. Interfaced with business managers and editorial staff throughout the production cycle to maximize map efficiencies. Organized and facilitated close meetings and final walk-throughs. Distributed final paperwork to the printing plant

Time Inc., People en Español – Ad Production Manager February 1999 – July 2006

Lead liaison with printing plant. Responsible for vendor performance and product quality. Managed and executed all OMS Print Release 2 related functions. Responsible for preplanning print production and distribution. Communicated with ad production, make-up, imaging and edit teams to ensure schedules are being adhered to. Coordinated all issue specific efforts with teams. Maintained contact, evaluated and executed initiatives with TDS and Consumer Marketing. Responsible for entire supplied and we-print unit processes. Managed/controlled OCC issue requests. Reviewed and approved printing plant invoices. On call during entire press and bindery runs. Worked closely with editor and publisher, as needed.

Harper’s Magazine – Production Coordinator

October 1995 – February 1999

Responsible for all ad trafficking. Created positioning (mock-up) reports. Determined book size and ad budget with Associate Publisher and created an annual forecast. Dealt directly with the agency to discuss specs and closing dates. Handled all film and digital ad materials. Maintained constant contact with plant to inform them of all materials being sent to them. Signed off on signatures and blueprints.

Hearst Publication, Town & Country Magazine – Advertising Assistant June 1993 – October 1995

Assisted three advertising sales representatives. Designed and created all board presentations using Power Point. Education:

Fashion Institute of Technology, New York City, BA, Marketing & Communications