Data Entry Administrative Assistant

KAY E. CLAY

**** * ******* ******, ****** AZ ****2 · 520-***-****

Email · *********@***.***

Career Objective: To continue to foster excellent customer relationships, focusing on problem solving and educating customers with information they need to make decisions or take action.

EXPERIENCE

2007 – 2019

SALES CONSULTANT, Convergys/concentrix, american express project

Conduct a needs analysis with business owners to determine the best solution for their credit card processing needs. Using empathy and problem solving skills to resolve the customers’ needs. Obtained Perfect Attendance for every year on the project, as well as nominated for Employee of the month many times throughout the years.

2002 – 2007

SUBJECT MATTER EXPERT, convergys, chrysler financial project

Assist and resolve issues with auto loan and lease consumers. Position evolved from customer service to Help Desk Support, Supervisor Escalations Support, Floor Support, and specialized teams support. Required exceptional rapport building, empathy, and problem solving skills.

ADMINISTRATIVE ASSISTANT, DIGITAL EQUIPMENT CORPORATION

Answering phones and providing information to customers, researching and creating reports, problem solving, prioritizing work load using time management skills. Keeping staff schedules and making travel arrangements. Data entry, learning and developing expert skills in various software applications.

EDUCATION

JUNE 1978

ASSOCIATES DEGREE, Madison area technical college

Secretarial Science.

JANUARY 1994

TECHNICAL COMPUTER CONFIGURATION, DIGITAL EQUIPMENT CORPORATION

Intensive 6 month internal training in hardware and software, as well as networking equipment configuration and services. Needs analysis, problem solving skills, and relationship building.

SKILLS

Identifying problems or issues and resolving them.

Remaining calm and professional

Excellent probing and listening skills

Gaining customer agreement

Making customers feel valued and cared for

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