Chae Yu

Santa Clara, CA • ***-***-***

adt7h3@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly versatile, personable, and detail-oriented professional with diverse experience in the dental field. Dedication to efficiency, quality, and productivity. Demonstrated strengths in accounting, insurance claims processing, and staff training/supervision. Consistently exceed expectations in high-pressure, fast-paced environments and deliver strong and sustainable gains in performance, productivity, and profitability. Sound understanding of oral care procedures combined with excellent customer service skills.

KEY SKILLS

Schedule Management Patient Relations Insurance Processing Customer Service Business Development Charting/Recordkeeping Accounts Payable/Receivable Carestream X-rays Patterson Image X-rays Microsoft Office Dentrix

WORK EXPERIENCE

Dr. Rha, DDS, San Jose, CA 6/2006—3/2018

Rivermark Dental, Santa Clara, CA 3/2015—3/2018

Office Manager

● Implement procedures and policies for smooth operations and staffing

● Hire, train and supervise staff

● Monitor and maintain office operations and performance based on monthly, quarterly and annual goals.

● Manage patient account, review their insurance documents and determine what procedures will be covered in addition to required deductibles

● Manage billing, record keeping, reporting and statistical outcomes using Dentrix software

● Organize and maintain patient files and records, retrieve test results as needed for dentist's review

● Coordinate with the patient and other specialists to schedule required x-rays or dental imagery

● Oversee patient scheduling

● Manage doctor’s schedules and production

● Prepare patient files and charts in anticipation of procedures and transfers to other physicians or departments

● Answer patient and insurance calls and ensure that all interactions are courteous, friendly and professional

EDUCATION

AA Degree: Ohlone College, Fremont, CA

High School Diploma: Mission San Jose, Fremont, CA