Customer Service Entry Level

SHABBIR SYED

647-***-**** Email : adt7fx@r.postjobfree.com 514- 9 Crescent Town, M4C 5L8, Toronto, Ontario

OBJECTIVE:

Looking for an entry level Bank position with over 10 years of banking experience in customer service, operation branch banking and in Compliance Management in Main Branch and Regional Office covering 62 branches of the Region. Processed all kind of loans including retail, commercial, corporate, syndicated and bridge financing. Results-driven and team-oriented individual. Collaborated effectively with General Manager (Credit Management)/Compliance identifying areas for improvement in bank operations, implemented regulatory requirements specially for opening of new accounts to comply with AML/KYC/ CDD/EDD and review of online list(s) of prohibited entities, ensuring adherence of compliance policies as approved by COMPLIANCE/ CREDIT Committee, HO time to time as well as Regulators. Excellent communicator with intermediate level skills in MS Word, Excel and familiarized with SAP.

SKILLS

Microsoft Office (MS Word, Excel, Electronics Banking Application System (EBS), PROFILE, AS/400, SAP, FCCM)

Accounts/ KYC/AML/CDD/EDD

Communication skills

Information gathering and Information Processing

Flexibility and adoptability

Problem-Solving

Detail-oriented

Multitasking

Motivated and determined

Time Management

EDUCATION:

Bachelor’s Degree in Administrative Science: University of the Punjab, Lahore

Major: Accounting and Finance

EXPERIENCE:

COMPLIANCE OFFICER

National Bank of Pakistan, Main Br: Lahore Dec 2018- Dec 2021

1.Enforcement of Compliance & Controls Program

2.Identification of Major Non-Compliant Issue and development of Action Plan for resolution in collaboration with the branch management

3. Effective follow up for reconciliation of Central Account entries, Suspense Account, Sundry Deposit Account and Balancing of all ledgers.

4.Review implementation of Anti-Money Laundering, Combating the Financing of Terrorism and Countering Proliferation Financing (AML/CFT/CPF Regulations and KYC/CDD/EDD/PEP etc and use of biometric technology at branch level for verification of particulars of new clients/entity’s accounts.

5.Review of opening of LCs/inland LCs and reporting of identified exceptions

6.Review of ATM transactions operation and balancing

7.Review of “Clearing House Operation” and submission of monthly report

8.Ensure reading of all Audit Reports and submission of their Clearance Certificates in collaboration with branch management

9.Review of SWIFT Center Operation and submission of Monthly operation and implementation Report on Inward and outward Remittances.

10.Review progress of Data migration to CAOP from Electronic Banking System(EBS)

11.Reporting of Suspicious Transaction Report (STRs), Currency Transaction Report (CTRs)

12.Liaison with Regulator’s Inspection Team/ Internal and external Audit Teams

13.Any special assignment by the Regional Compliance Officer.

ACCOUNTS OFFICER

National Bank of Pakistan, Lahore: Jan 2009- Nov 2018

Diversified bank Accounting Experience in Accounts, Loans processing and management, NPL’s, Recovery, Write Off, Litigation and classification of irregular loans as per guidelines of Central bank meant for banks especially implementation of prudential regulations.

Implemented and adhered to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, as per requirements of the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global requirements and the Code of Conduct

Provided an excellent customer experience by taking responsibility for and ensuring ongoing service, including updates to the loans, accounts, products and services of existing clients

Monitored accounts and loans to ensure balance and payments are up to date

Maintained up-to-date knowledge and understanding of relevant products, services, processes and policies in the light of various circulars issued by Head Office time to time relevant to area of jurisdiction

Responded promptly and effectively to loan inquiries, concerns and complaints from banking partners in order to resolve day to day servicing issues, business and client impact, analyzed situations and provided strong recommendations to overcome bottlenecks and escalated if required

Understood and implemented, how the Bank’s risk appetite and risk culture should be practiced in day-to-day activities and decisions

Provided conducive environment to develop and enhanced business activities

Augmented the efforts of succession planning

Facilitated various Audit teams (internal, external and regulatory audit and provided necessary documentations and access under jurisdiction as per banks policy

Prepared working papers for various monthly Regional Review Committee meetings

References will be provided upon request

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